1 Rookie
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5 Posts
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37855
October 19th, 2023 21:11
XPS 13 plus 9320 webcam not working
Webcam has suddenly stopped working. I have followed all suggestions from Dell (and others). Even after downloading and installing the latest Dell-recommended camera driver (and updating other Dell drivers, and ensuring all Windows updates have been applied, no luck. A camera name shows up in Device Manager, but no cameras are found in Bluetooth and Devices. Restarts galore too.
Anyone else having this issue, and has anyone found solutions? Sure feels like some combo of faulty or mis-matched Dell and Windows drivers...Any help appreciated.
No Events found!
DanB-AZ
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17 Posts
0
April 27th, 2024 13:58
UPDATE: The screen replacement solved my issue. The two red flashing IR lights now work!
DELL-Nat M
Community Manager
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November 20th, 2023 13:19
This issue is typically caused by a driver conflict introduced by Windows Update or SupportAssist, particularly involving the Intel USBBridge Extension driver.
Step-by-Step Solution for XPS 13 plus 9320
⚠️ Important
If the issue persists and your system is still in warranty, please contact Dell Support using the Get Help Now button located at the bottom right corner of this page.
(edited)
lisita
4 Posts
0
October 20th, 2023 00:13
Yes, it seems there are many affected users. See the following threads:
I had to overnight an external webcam from Amazon in order to do my job today. Not good.
Shawnmeelu
4 Posts
1
October 20th, 2023 11:42
I started geting this issue since 2 days ago and I am a computer and electronics engineer myself and therefore I have tried everything under the moon and nothing seems to fix it I am lost for what caused it
treasury
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6 Posts
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October 20th, 2023 18:02
Solution posted here: https://www.dell.com/community/en/conversations/xps/xps-plus-9320-last-windows-driver-update-broke-the-camera-intel-extension-100273-intel-extension-3107611/6531279a7af2d67a933c73f4?commentId=6532bfe67af2d67a933c7649
DELL-Nat M
Community Manager
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20.4K Points
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October 20th, 2023 18:41
Hi all,
We’d like to share the most recent workaround to fix webcam issues.
For Windows 11:
To uninstall the USBBridge Extension v3.1.0.7611 driver, please follow the steps below:
1) Open Device Manager, locate the device as shown in the picture below, click 'View,' and select 'Drivers by device.
2) Double-click the oemxxx.inf file to identify the version that corresponds to v3.1.0.7611, as shown in the picture below:
You might notice two oemxxx.inf (cvfusbdfuextension.inf) files. Check which one has the driver version 3.1.7611 and proceed to remove it.
Note: If you only see one oemxx.inf (cvfusbdfuextension.inf) and it's version 3.1.0.7611, please proceed with the removal steps, and then continue to step 5).
3) Click “Remove driver” then select both the options and click “Remove”:
4) Wait for a minute the driver will be removed and re-scan to confirm it’s been removed.
Do step 5) only when you see one oemxx.inf(cvfusbdfuextension.inf) and it’s 3.1.0.7611 in step 2).
5) Download Camera driver 73.22000.1.8, A00 from Dell.com and install it.
<Driver no longer available. See later Post>
6) Restart your system the issue will be fixed.
Please inform us if this resolves the issue for you. Thank you for your patience.
Important: If this does not resolve the issue, please repeat the steps once more.
If the current solution hasn't fixed your issue, please click on "Get Help Now" to contact our support team for assistance.
The button is marked with a help icon for easy recognition as per the picture below:
(edited)
kbner
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6 Posts
1
October 20th, 2023 19:07
It works.
For me it was a different driver version, but it still works!
ArifNasim
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3 Posts
2
October 20th, 2023 21:40
@DELL- Nat M Nope, it did not work
mpolak
1 Rookie
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4 Posts
1
October 20th, 2023 21:51
This works!
Having the same problems with internal camera. Computer crashed again and again. There were problems with Windows Hello. It started after last Windows update I suppose.
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daf32
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2 Posts
0
October 20th, 2023 22:55
@DELL- Nat M These instructions are kind of confusing, can you try and clear them up a bit?
#2 - "oemxxx.inf" - there are three versions of this file, even in your screen. Might be missing "(cvfusbdfuextension.inf)" here. There is also a mention of 3.1.7611 in this step which I think is incorrect.
And after removing the driver and rescanning I no longer have the oemxx.inf(cvfusbdfuextension.inf) file.
FDKD
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10 Posts
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October 21st, 2023 10:23
Hi @DELL- Nat M, I got confused by your instructions and removed the two 3.1.7611 and the camera is still not working. What am I supposed to do now?
FDKD
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10 Posts
1
October 21st, 2023 10:43
@DELL- Nat M it did not resolve it for me and you customer service is only suggesting a screen replacement can you please let me know what could be the issue. This is so frustrating
Biff_Chippenkipper
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3 Posts
1
October 21st, 2023 14:42
That didnt work for me either.
MikaelFrasc
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2 Posts
2
October 21st, 2023 20:37
It worked for me for 24 hours, and now nothing. The camera driver is no longer detected, but the camera light remains permanently on.
Another major problem with this computer: the fan makes (every 10-15 minutes) an abnormal scraping noise. I've tried all the instructions provided by dell to fix the problem but nothing works, I'll have to send my computer back to the factory for repair...
Gonzalo_CL
1 Rookie
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1 Message
1
October 22nd, 2023 11:42
Same problem here, all of a sudden the webcam doesn´t work, and the laptop cannot detect it.
Will try @DELL- Nat M solution, but not very optimistic after reading the comments above.
Guys, this solution worked for me!
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