XPS 13 Plus 9320, USB-C port no longer working

Question

Hello,

My USB-C port on my 3 month old Dell XPS just stopped working. Terribly disappointing. From the forums it seems that this is a regular thing for Dell XPS? Not the kind of failure one would expect for such a high end device. Anyone have any suggestions how I can resolve this issue?

BrianWhitehead · Accepted Answer

Hi Jesse, Installed the updated chipset drivers which seemed to have done the trick.  Port works fine again, thanks!

DELL-Jesse L · Answer

BrianWhitehead, Is the system working better now after you installed the updates?  Let us know.

Sycamore Dave · Answer

I have the same problem - how do I install the updated chipset?

Yukti · Answer

Hello! I am facing the same issue. The USB-C ports were working until an hour ago and suddenly stopped working. How do I get around this?

tweddlr · Answer

Hi - what drivers did you download to fix this? I am having similar issue

BaryBazz · Answer

@BrianWhitehead​ Hi Brian, I also have a similar issue could you please provide the link to the drivers you downloaded. Barry

BrianWhitehead · Answer

@BaryBazz​ I went on the Dell website to the official Dell Driver downloads.  You should see the Chipset drivers there.  Can also consider doing the BIOS update. We had 3 Dell XPSs in our company, all with the same issues. This laptop has given me so many issues... screen failed and had to be replaced, mouse pad failed and had to be replaced, keyboard keys started falling out and had to be replaced, hard drive failed and had to be replaced... my best advice to you is get a different laptop...

BaryBazz · Answer

@BrianWhitehead​ Thanks Brian that's very helpful. I think you have been very unlucky as I have had my XPS for 7 years without any major issues.

XPS

XPS 13 Plus 9320, USB-C port no longer working

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