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May 5th, 2025 22:56

XPS 13 Plus 9320 - Sluggish Battery Life - revisiting

I own an XPS Plus 9320 that I purchased in 2023. Until recently, I have only used it occasionally at home, always plugged in as a home office PC. I’ve now started using it on the go for work and have encountered what seems to be a common issue ... extremely poor battery life.  Even in energy saver mode, I get no more than 2.5-3 hours of use, and under normal conditions, the battery drains in just about 2 hours. I contacted Dell support, and after a thorough two-hour session involving diagnostics, driver updates, BIOS updates and tweaks, and every tool they had at their disposal, there was unfortunately no improvement.

Despite the updates and BIOS changes intended to extend battery life, I’m still only getting around 2 hours of normal usage before the battery depletes completely. I’ve combed through every forum and resource I could find online, including this one, but nothing has resolved the issue.

If anyone has found a solution to this problem, I’d greatly appreciate the help. Is there a fix?  Thank you in advance for your feedback.

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May 6th, 2025 00:16

Run a battery report:

Open a command prompt with admin privilege and type  powercfg /batteryreport

What is the current charge capacity of the battery (note:  capacity, not the charge state)?

What type of screen (FHD or QHD) does the system have?  The battery runs will be far shorter with a QHD screen than an FHD one.

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May 6th, 2025 00:53

@ejn63​ Design capacity @54k mwh / full charge capacity @46k mwh .. and a QHD ... 

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3 Posts

May 8th, 2025 20:56

more time with tech support got me the following today ! is it a case of false advertising?

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