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May 31st, 2025 21:10
XPS 13 Plus 9320, several problems with Windows
Hello,
ich have a Dell XPS 13 Plus with a 4k display. I bought it with Linux and tried to install Windows later on my own. However, I have been experiencing several issues since setting up the device. Even during the setup process, all animations were choppy, which has continued in the system after the setup. After installing the drivers via the Dell website or SupportAssist, this has improved somewhat, but the whole system still feels very choppy, slow, and unstable. I still have unusually choppy animations (especially compared to my other Windows device), and for example, scroll animations are extremely delayed and also partly buggy (the icons blur or distort while scrolling) and some icons in the system are also pixelated. Futhermore I have issues with the battery. Sometimes it last around 5-6 hours which I think is totaly fine for the device. But sometimes it only last around 2 hours (with only the edge browser open). Furthermore, I have problems with extremely long loading times when opening folders in Explorer. Recently, in some applications, the issue has arisen that they respond very delayed when typing or with mouse inputs (with the latency fluctuating greatly).
Due to the numerous problems, I tried to do some research. In the process, I found that turning off the transparency effects does not fix the stuttering animations, but it does improve them somewhat. I also found that there is already a very high RAM usage in IDLE (at least 50-60%).
Now, in addition to what I have already tried to fix the problem: I have already tried multiple times to reinstall Windows 11 or Windows 10, but that did not make a difference. I have tried to reinstall the drivers, but also without success. The Dell support could not help me either, pointing out that the device was purchased without Windows. The Microsoft support referred me to the fact that, in their opinion, the laptop's graphics unit is too weak. Since I have unfortunately not made any progress on the internet, I wanted to try my luck in the community.
thank you for all the answers in advance
Best regards Basti
anne_droid
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June 1st, 2025 11:00
Hi
Operating System Windows 11 Home/Pro, Windows 10 Pro, Ubuntu (varies by configuration)
So it should not be an OS issue, however you don't explain the BIOS settings or Partitioning layout.
EG: uEFI/GPT with Secure boot enabled or something else.
The size of the storage device and allocated GB to W11 etc etc.
Amount of RAM fitted?
(edited)
Basti1234
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June 4th, 2025 08:38
@anne_droid
Hi, thank you for the fast answer.
The pc have 16 GB of RAM. I have attached a screenshot of the disk management (unfortunely it is in German). I hope it contains the important information. I think secure boot is enabled. I hope this answers the questions, or should I look for something else?
Regads
Basti
anne_droid
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June 4th, 2025 08:54
Hi:
I would reduce the size of C: to about a third of it's size and have another partition for DATA that will survive a re-install untouched.
I may be mistaken but the 100 MB and 925 MB partitions appear to be 100% empty?
The screenshot above is mine and I use 45 MB for my uEFI boot needs out of 260 MB.
NB: Dual booting Linux Mint and Windows 11 TINY.
IF my guess is correct, then the install process is flawed.
Can you please advise?
Basti1234
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June 4th, 2025 10:55
@anne_droid
Hi, thanks again for quick answer.
Unfortunately, I am not very familiar with the various partitions of hard drives. But it seems that the 100MB partition is an EFI system partition. It does offer me the option to delete it, but then an error message appears. The 925 MB is shown to me as a recovery partition. There is absolutely no option to delete it here.
But it looks like they are both empty.
Unfortunately, I don't quite understand the proposed procedure. So I should reduce my C: partition to about 300GB, move the data from the C: partition to the newly created partition, and then reinstall Windows?
Regards
Basti
anne_droid
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June 4th, 2025 21:57
@Basti1234
Hi
Microsoft seems to create a 100 MB uEFI boot partition. Some Linux Distro's prefer 250 MB, hence mine settled out at 260 MB.
The suggestion, and it is only a suggestion, is 300 ish GiB for Windows, and then a large DATA area.
Both windows and linux sit happily with 4 partitions.
A shared uEFI boot partition, a WINRE partition for windows that matches with a recovery partition at the end of the storage device and of course a C:.
Linux used to be the shared boot partition, a /root and a /home along with a swap.
For my needs only.
~~~~~~~~~~~~~~~~~
Below is typical of what the uEFI boot partition could/should/would hold....
Directory of a:\
13/09/2021 12:46 <DIR> EFI
25/07/2021 21:17 <DIR> BOOT
18/09/2021 11:39 <DIR> opensuse
0 File(s) 0 bytes
Directory of a:\EFI
25/07/2021 21:17 <DIR> Microsoft
20/08/2021 13:26 <DIR> Boot
06/08/2021 11:52 <DIR> UpdateCapsule
16/08/2021 15:07 <DIR> Insyde
13/09/2021 12:46 <DIR> pclinuxos
18/09/2021 13:13 <DIR> opensuse
0 File(s) 0 bytes
Directory of a:\EFI\Microsoft
25/07/2021 21:17 <DIR> Boot
25/07/2021 21:17 <DIR> Recovery
0 File(s) 0 bytes
Directory of a:\EFI\Microsoft\Boot
25/07/2021 21:17 <DIR> .
25/07/2021 21:17 <DIR> ..
25/07/2021 21:17 <DIR> en-GB
That is why I have a 250 ish MB uEFI Boot Area.
Your boot area should contain some of the above.
If in doubt please ask.
Basti1234
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June 5th, 2025 08:15
@anne_droid
Hi,
My C drive does not contain any of the aforementioned folders (EFI, BOOT, opensuse). Unfortunately, I cannot access the other two partitions at all.
Is there another way to check the content of the other two partitions?
Regards
Basti
anne_droid
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June 5th, 2025 09:06
Yes indeed.
2 methods are possibly achieveable.
Download a Community Edition of Paragon Partition Manager (https://www.paragon-software.com/free/pm-express/)
Find the uEFI Boot partition and assign it a Drive letter, like A: for instance.
mountvol is a DOS CLI and quite difficult to decypher...
mountvol <drive>: /s
Paragon is easier.
Then try
WinKey + R
cmd.exe press the Ctrl +Shift + Enter keys
You should get a DOS cox, CLI screen.
DIR A:\
DIR A:\ /s
DIR A:\ /s >> C:\bootuefi.txt may very create a txt file with the answer you seek.
If in doubt please ask.
Basti1234
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June 5th, 2025 11:19
Hi,
I tried to follow the steps and hope I did it for the correct hard disk partition. Attached is a link to the text file that was generated (unfortunately it is in German, but the different folders are still recognizable).
Regards
Basti
bootuefi.txt
anne_droid
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June 5th, 2025 11:55
I cannot see the file, it requires a Microsoft login that I don't currently have.
But I accept that it is correct.
Basti1234
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June 5th, 2025 12:20
@anne_droid
I think the most of the folders are similiar to what you post. But in the directory A:\ a few directorys are missing and I also have no directory opensus.
I attach a screenshot.
Regards
anne_droid
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June 5th, 2025 12:39
Perfect.
Basti1234
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June 5th, 2025 13:16
@anne_droid
Okay, then I will next try to resize the partition for Windows and then reinstall it, hoping that this will bring an improvement.
Regards
anne_droid
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June 5th, 2025 15:34
Magic.
""The Microsoft support referred me to the fact that, in their opinion, the laptop's graphics unit is too weak."" I doubt Dell would agree.
Has it ever worked with Linux?
Can you give specifics about the 4 K monitor please.
Basti1234
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June 5th, 2025 18:25
Hi,
I attached a screenshot from the settings in Windows. In the device manager the screen is called Dell XPS 9320 SHP1551 Display. Unfortunately, I could not obtain any further information about the display.
Unfortunately, I had Linux installed only for a very short time. But the animations and icons, etc. seemed to work normally here.
Regards
Basti
anne_droid
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June 6th, 2025 09:14
Hi
I think we are at either cross-purposes or a cross-roads..........
The SHP1551 panel does not support 4K OLED display technology.
It is a 13.4-inch UHD+ (3840 x 2400) IPS LCD panel, not an OLED panel.
The SHP1551 is manufactured by Sharp and is used in devices like the Dell XPS 13 Plus 9320, where it is described as an IPS (WVA) LCD with features such as high brightness, wide color gamut, and touch support, but not OLED technology.
OLED panels, including 4K OLED laptop displays, are available in other models and are specifically marketed as OLED (such as Dell’s XPS 15 OLED or Alienware OLED displays).
The SHP1551, however, is an LCD and does not offer the self-emissive pixel technology, infinite contrast, or true black levels characteristic of OLED displays.
###########
Also...
GraphicsIntegrated Intel® Iris Xe Graphics (shared system memory).
Memory (RAM) 16 GB LPDDR5, 5200 MHz, dual-channel (soldered, not user-upgradable).
So it could be a case of insufficient memory being allocated from the 16 GiB that you have.
OR perhaps the resolution / refresh setting is being wrongly allocated by W11.