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technocratvlad

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1 Message

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September 19th, 2024 19:12

XPS 13 9360 (low battery) Constantly hibernating when plugged in

I have an older XPS 13 9360 which still performs pretty well for all the at home tasks I need (reading email, browsing etc) as it is very high spec i7, 16GB RAM. The only issue is that the battery is at 3% health and even when plugged in it hibernates all the time during use. 

I am very close to taking a bat to it to be honest. I am considering replacing the battery but I don't understand why it hibernates even though it's constantly plugged in. I don't want to waste money on a battery replacement if the issue is something else.

Has anyone else had this? Is it normal for it hibernate even when plugged in because of a bad battery?

1 person also has this problem

ejn63

10 Elder

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28.7K Posts

September 19th, 2024 20:05

The most likely cause would be a loose or faulty Thunderbolt port -- is there any play in the connection between the DC input plug and the mainboard?

Noureddine.Msatti

1 Rookie

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3 Posts

September 20th, 2024 07:50

It sounds like your Dell XPS 13 9360 is experiencing some power management issues. Here are some steps you can try to resolve the problem:

  1. Check Power Settings:

    • Go to Control Panel > Power Options.
    • Select your current power plan and click on Change plan settings.
    • Click on Change advanced power settings.
    • Expand the Battery section and ensure that the settings for Critical battery action and Low battery level are set appropriately.

  2. Update BIOS and Drivers:

    • Ensure that your BIOS and power management drivers are up to date. You can download the latest updates from the Dell Support website.

  3. Run a Battery Report:

    • Open Command Prompt as an administrator and type powercfg /batteryreport.
    • This will generate a battery report that can help you understand the health and status of your battery.

  4. Calibrate the Battery:

    • Fully charge your laptop, then use it until it completely drains and shuts down.
    • Charge it back to 100% without interruption. This can help recalibrate the battery sensor.

  5. Check for Hardware Issues:

  6. Reset the Battery:

    • Power off your laptop and unplug it.
    • Remove the base cover and disconnect the battery from the system board.
    • Hold the power button for 30 seconds to discharge any residual power.
    • Reconnect the battery and power on the laptop

Yamalui

1 Rookie

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1 Message

January 24th, 2025 17:54

This is what (potentially) fixed it for me:

  1. Open the Control Panel and navigate to Power Options
  2. Click "Change plan settings" for your current power plan (most likely this is set to DELL, but doesn't matter)
  3. Click "Change advanced power settings"
  4. Expand the "Battery" section
  5. Set "Critical battery action" to "Do nothing" for "Plugged in"

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