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January 27th, 2026 04:14

XPS 13 9350 laptop, display goes black, diagnostic LED blink pattern indecipherable

Once in a while my XPS 13 9350 laptop has a failure where the display goes blank, no fussing will bring it back, and the diagnostic LED blinks in this pattern: 1 amber, 8 white.

I found a handy diagnostic LED blink pattern table -- but it does not list this pattern.

Anybody know what this pattern means?

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January 27th, 2026 06:50

Contact Dell GHN (Get Help Now) chat technical support Monday through Friday. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them so that they can verify the ownership and warranty status. This will also generate a unique Technical Support case for your unique Service Tag. If already out of warranty, click here for the Dell out of warranty offering.

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January 27th, 2026 14:37

It looks like a firmware error -- does the system have the latest firmware?

The latest is 1.16.1    from December 17, 2025

https://www.dell.com/support/product-details/en-us/product/xps-13-9350-intel-laptop/drivers

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January 27th, 2026 15:12

@ejn63​ Yes, I have 1.16.1 installed.

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