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April 15th, 2025 12:24
XPS 13 9350, audio issues for weeks
Good day,
It has been weeks troubleshooting a device with Dell reps but nothing is coming to light. This is a new device and we cannot struggle with an audio driver for so many weeks. I am being asked to repeat the same process that I did last week and the week before.
<Your private information was removed from public view. The private Service Tag shows us that this XPS 13 9350 shipped from Dell on September 21, 2022. DELL-Admin>
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CCSA
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April 15th, 2025 13:51
This device was delivered to us by Dell 3 weeks ago as a replacement device.
Dell social media support has failed to troubleshoot the issues surrounding this device.