XPS 13 9345, new, now won't boot

Question

I live in Japan, and was in the US last week and got myself my dream XPS 13. It suddenly just shut down and wont boot. HELP!!!

Americancookie · Answer

Are there any signs of power from the system? Did you try hard reset?

Please update me on your findings. If the problem persists, feel free to share additional details, and we’ll be happy to assist further.

I am a Dell employee; however, my responses are my own and may not be official troubleshooting steps.

You can reach Dell support from the bottom right section of the page "Get Help Now"

user_59ceaf · Answer

Hello, we have the same issue with a Dell XPS 13 9345 device.

I have tried the usual hard reset without power for 20-30 seconds but the laptop remains lifeless yet it's only been owned for a couple of months.

Any suggestions to get it working would be greatly appreciated.

Thanks,
Steven

user_41acb5 · Answer

@user_59ceaf​  Hello! I have the same problem, did you find the solution? Thank you.

k_leggatt · Answer

My XPS 9345 just did the same. Turned off and is now completely unresponsive.

Removed the battery and pressed power for 30 seconds, reinstalled, plugged in, and nothing.

None of the usual quick fixes are working

XPS

XPS 13 9345, new, now won't boot

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