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April 6th, 2025 10:41
XPS 13 9320 - Second external display not coming on after sleep
XPS 13 Plus 9320
When connected to two display via a Dell docking station and the displays go into sleep mode (not the laptop itself), after a wake up, the laptop display and the main-defined external display wake up but the second does not.
Both external displays are Dell.
I have tried many remedies I found here but nothing worked.
Thank you.
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DELL-Jesse L
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April 7th, 2025 06:01
If your Dell XPS 13 9320's second external display isn't waking up after sleep, try updating drivers, checking power settings, and verifying cable connections, or consider a clean boot to troubleshoot potential conflicts.
Here are some troubleshooting steps.
2. Check Power Settings:
Power Plan:
Go to "Power and Sleep" settings in Windows and create a new power plan (e.g., "Balanced").
Monitor Power Settings:
Ensure your monitor is set to "Always On" or "Never Sleep" in its power settings.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
MarkXPS13
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April 7th, 2025 14:27
@DELL-Jesse L
Thank you
peterwbaker
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April 8th, 2025 08:38
If the advice above fixed things great:-) if not have a look here https://www.dell.com/community/en/conversations/xps/xps13-plus-and-dock-wd22tb4-intel-usb-bridge-device-not-keeping-power-management-setting/67a1d6fc7076a53e75619dee?commentId=67b8409f406637209d3c529f I had the same problem and a BIOS reflash by Dell Update/Assist fixed the problem:-) Peter
MarkXPS13
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April 8th, 2025 12:03
<Do not start a new thread. Reply to this thread. DELL_Admin>
I am experiencing second external monitor not waking up after a display timeout. I have XPS 9320 with DELL Thunderbolt docking station. The DELL software and Windows 11 Pro are up to date. The monitor comes to live after I disconnect and reconnect the USB connection from the PC to the docking station. Please let me know how I can overcome this situation.
(edited)
DELL-Chris M
Community Manager
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56.8K Posts
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April 8th, 2025 14:45
@MarkXPS13 We need more data.
* What specific Dell dock model?
* What two specific Dell monitor models?
* How is it all connected?
* Is your usage =
Lid open for three displays?
Lid closed for two displays?
MarkXPS13
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April 8th, 2025 16:26
* What specific Dell dock model? Dell Thunderbolt Dock – WD22TB4
* What two specific Dell monitor models? Main - DELL S2721SD, Second - DELL P2725HE
* How is it all connected? Both connected DatPort to DataPort
* Is your usage =
Lid open for three displays? Lid open for the laptop
Lid closed for two displays?
DELL-Chris M
Community Manager
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April 8th, 2025 17:10
1st test setup =
WD22TB4 --> XPS 13 9320 left side TB4/USB-C port, lid open
WD22TB4 HDMI out --> S2721DS HDMI to HDMI cable --> S2721DS HDMI in, 2560x1440, test both 75Hz and 60Hz
WD22TB4 DP out --> P2725HE DP to DP cable --> P2725HE DP in, 1920x1080, test both 100Hz and 60Hz
2nd test setup =
WD22TB4 --> XPS 13 9320 left side TB4/USB-C port, lid open
WD22TB4 HDMI out --> S2721DS HDMI to HDMI cable --> S2721DS HDMI in, 2560x1440, test both 75Hz and 60Hz
WD22TB4 USB-C DisplayPort out --> P2725HE USB-C to USB-C cable --> P2725HE USB-C in, 1920x1080, test both 100Hz and 60Hz