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1 Rookie
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2 Posts
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24
May 25th, 2025 16:28
XPS 13 9310 Screen goes black when I open top more than 30%. First, I lost touch screen functionality.
First, my touch screen functionality quit working. Then I started loosing my display entirely when I open my top more than 30%. Any ideas before I toss it and give up on Dell permanently?
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ejn63
10 Elder
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28.6K Posts
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May 25th, 2025 17:35
Check the cable that connects the screen assembly to the mainboard and make sure it's plugged firmly into the mainboard.
If the cable is damaged, the screen assembly will need to be replaced.
Service manual here
https://www.dell.com/support/product-details/en-us/product/xps-13-9310-laptop/resources/search
anne_droid
3 Apprentice
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649 Posts
0
May 26th, 2025 09:57
Hi
Only that you are flexing and stressing the case, which you no doubt know, therefore check for loose screws, hinges and cracks in the casing.