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October 3rd, 2024 13:34
XPS 13 9305 - web content not loading or loading slowly, issue with computer
Hello, I am attempting to resolve an issue on my XPS 13 9305 laptop with Windows 11 installed whereby some web content is either failing to load or is loading slowly and incompletely. The issue arises when I attempt to load a video on YouTube or content on another website with large amounts of elements (e.g. embedded maps).
When I load a YouTube video, it defaults to the lowest resolution possible and frequently stops playing, being replaced with a loading circle. In the worst case scenario, the entire screen (minus the top bars and the Windows taskbar at the bottom) goes blank. A similar thing occurs when I attempt to load a website with embedded maps or other complex elements - it does not display the content.
I do not believe this is an issue with my internet connection as I have attempted to load the same content on my smartphone and it has worked without any problems. There are also other people who use the same Wi-Fi network on separate devices and none of them have had any problems with this.
I have both Google Chrome and Microsoft Edge installed on my computer and the issue is present in both of these browsers. In an attempt to resolve this issue, I have reset the TCP/IP stack, released and renewed the IP address, flushed and reset the DNS client resolver cache, uninstalled and reinstalled the network adapter driver, checked this driver's compatibility with the Windows update I have installed, checked for and installed new Windows updates, run the drivers updates and hardware diagnostic tests on the Dell Support website, completed the diagnostic test on the One Time Boot menu and deleted then reinstalled Google Chrome. The issue still persists despite all of this.
If anyone has any ideas of what may be occurring or how to resolve it, your feedback would be much appreciated!
Thank you very much in advance for your assistance.
ejn63
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October 3rd, 2024 13:49
How much RAM does the system have, and when the failure to load occurs, how much is free?
Neither Chrome nor Edge is particularly lean with memory use -- if you have only 8G RAM, that can rapidly be swallowed up, particularly if multiple tabs are open. And the very same website that loads on a phone will sense the mobile device and restrict the data passed relative to what you see on a notebook or desktop PC -- most websites have versions for mobile devices that don't consume the same level of resources that the versions sent to PC do.
lorikeet99
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October 3rd, 2024 14:37
@ejn63 Thank you so much for your response. According to the device specifications in Settings, my computer has 8.00 GB of RAM with 7.73 GB usable (I am not sure what constitutes usable and unusable RAM), so basically what you predicted above.
(edited)
ejn63
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28.7K Posts
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October 3rd, 2024 14:44
If you have multiple plugins or extensions (some of these may have slipped in without your noticing), you can drastically cut back on Chrome/Edge RAM usage by disabling the one(s) you don't need (which is probably most of them, as they are usually less useful than the authors of the websites that employ them seem to think).
lorikeet99
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October 4th, 2024 10:49
@ejn63 Thank you so much again for all your help. I had one extension installed on Chrome, which I have deleted. I have also cleared my computer's cache and deleted a large amount of redundant files I did not need to have stored on my computer. Despite this, web content is still failing to load. I have had a look at the Task Manager, and the memory composition graph shows that I have about 6700 MB of memory in use and an amount of free memory that is too small to show on the graph (with just over 1000 MB as standby), without trying to load any websites. This leads me to think that the issue is probably to do with systems or drivers on my computer taking up most of the RAM. I will try to find a way of narrowing down where this usage is coming from. Thank you so much again for your advice.
(edited)