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E_M

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June 8th, 2025 16:42

XPS 13 9300 - Build in camera not working. Microphone not picking sound as well. Any help appreciated.

Build in camera of my XPS 13 9300 stop working after window update.  

Microphone not picking sound at similar time.

Tried everything I can think of -  confirmed all settings of Bios, privacy, antivirus as correct, and window updates and drivers as up to dated.  Also  tried potential solutions found online - including as advised by DELL-Nat M as per post / link below, and had tried reinstalling window twice but no joy.  

https://www.dell.com/community/en/conversations/xps/xps-9315-integrated-camera-not-working-help-appreciated/65a331f8f5f55c66d375e751?commentId=67811bf88f0edf731dfee41e

I believe these issues are caused by drivers problems/clashed and not hardware related.

Any advice and help will much appreciated.

DELL-Jesse L

Moderator

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17.6K Posts

June 10th, 2025 05:41

Troubleshooting Laptop Camera Issues

If your laptop cannot find the camera, follow these steps to resolve the issue:

  1. Check BIOS Settings:

    • Restart your laptop and press the F2 key repeatedly during the boot process to enter the BIOS setup.
    • Navigate to Integrated Devices and ensure that the Enable Camera option is checked.
    • Save changes and exit the BIOS.
  2. Check Privacy Settings:

    • Go to Start > Settings > Privacy > Camera.
    • Ensure that the option Allow apps to access your camera is enabled.
    • Verify that the specific app you want to use has permission to access the camera.
  3. Inspect Physical Connections:

    • If using an external USB camera, ensure it is securely connected to the USB port.
    • Try connecting the camera to a different USB port to rule out port issues.
  4. Check for Privacy Shutter:

    • Some laptops and webcams have a physical privacy shutter. Ensure it is in the open position.
  5. Update Camera Drivers:

    • Use SupportAssist to check for driver updates. Search for SupportAssist in the Windows search bar and run a full system scan.
  6. Run Windows Updates:

    • Ensure your operating system is up to date by checking for Windows updates.
  7. Restart Your Computer:

    • After making changes, restart your laptop to apply the settings.

If the issue persists after following these steps, further investigation may be needed to identify hardware or software problems.

Click here for resolving mic issues.

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

(edited)

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