Very Disappointed in my XPS 15 9530 laptop

Question

I have had a previous DELL laptop that I have upgraded that I only paid a little over $100.00 for several years ago. It still works as I have kept it updated. I also had purchased an XPS tower prior to that that I absolutely loved. I work as an IT professional and without a doubt have worked with multiple computer brands and it seemed DELL always came out on top. A year ago I purchased my XPS thinking I am getting a high quality product, even though expensive I felt I would be satisfied with my purchase however I am VERY disappointed. I have tried to report the problem prior to my warranty expiring but could never complete the process because of my very busy lifestyle and now the problems are seemingly worse. Several times under warranty the laptop got so hot on my leg that it made my skin sweat and I've had periodically to clean the bottom of the laptop. It has never left a permanent mark but it has gotten very hot. It has shown me the code of a M1004. Also when charging I have to practically hold the charging cord in in order to keep the laptop from simultaneously stop charging. The screen seems to flicker on occassion and have no idea what could potentially cause this.

I'm really at a loss because I spent my hard earned money on something that is I believe unreliable.

DELL-Jesse L · Answer

Run the diagnostics on the system to see what it shows. Post back here with the results.

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

ejn63 · Answer

You need at least a replacement system board at this point -- when you start seeing that error, there's damage to the board from all that overheating.

Lori33 · Answer

@DELL-Jesse L​ Component Hardware type Diagnostic name Result Battery DELL M59JH3B Percent Charge Passed Battery DELL M59JH3B Percent Health Passed Bluetooth Intel(R) Wireless Bluetooth(R) USB Status Tests Passed Camera Integrated IR Webcam USB Status Tests Passed Camera Integrated Webcam USB Status Tests Passed Communications Controller Intel(R) Integrated Sensor Solution PCI Status Tests Passed Communications Controller Intel(R) Management Engine Interface #1 PCI Status Tests Passed CPU 13th Gen Intel(R) Core(TM) i7-13700H IMC Passed CPU 13th Gen Intel(R) Core(TM) i7-13700H fma3 Passed CPU 13th Gen Intel(R) Core(TM) i7-13700H mmxsse Passed CPU 13th Gen Intel(R) Core(TM) i7-13700H cache Passed CPU 13th Gen Intel(R) Core(TM) i7-13700H avx Passed CPU 13th Gen Intel(R) Core(TM) i7-13700H GenIntel Passed Fan Processor Fan Fans - Functional Tests Passed Fan Video Fan Fans - Functional Tests Passed Fingerprint Reader Goodix MOC Fingerprint USB Status Tests Passed HDAudio Controller Intel® Smart Sound Technology BUS PCI Status Tests Passed Internal Hub USB Root Hub (USB 3.0) USB Status Tests Passed Internal Hub USB Root Hub (USB 3.0) USB Status Tests Passed Mass Storage Controller Intel RST VMD Controller A77F PCI Status Tests Passed Memory System Memory MarchC Passed Memory Controller Intel(R) Shared SRAM - 51EF PCI Status Tests Passed PCI PCI standard host CPU bridge PCI Status Tests Passed PCI Intel(R) Serial IO I2C Host Controller - 51E9 PCI Status Tests Passed PCI Intel RST VMD Managed Controller 09AB PCI Status Tests Passed PCI Intel(R) Serial IO SPI Host Controller - 51FB PCI Status Tests Passed PCI Intel(R) Innovation Platform Framework Processor Participant PCI Status Tests Passed PCI Intel(R) SPI (flash) Controller - 51A4 PCI Status Tests Passed PCI Intel(R) Serial IO I2C Host Controller - 51E8 PCI Status Tests Passed PCI Intel(R) GNA Scoring Accelerator module PCI Status Tests Passed PCI USB DFU USB Status Tests Passed PCI Bus PCI SubSystem PCI Bus - Functional Tests Passed PCI Express Intel(R) Platform Monitoring Technology Driver PCI Status Tests Passed PCI Express Realtek PCIE CardReader PCI Status Tests Passed PCI ISA Bridge Intel(R) LPC Controller - 519D PCI Status Tests Passed PCI Bridge Intel(R) PCIe RC 010 G5 - A70D PCI Status Tests Passed PCI Bridge PCI Express Root Port PCI Status Tests Passed PCI Bridge PCI Express Root Port PCI Status Tests Passed PCI Bridge Intel(R) PCI Express Root Port #4 - 51BB PCI Status Tests Passed PCI Status PCIeStatus PCI Status Tests Passed SM Bus Controller Intel(R) SMBus - 51A3 PCI Status Tests Passed HardDrive NVMe PM9A1 NVMe Samsung 1024GB WMI SMART Status Test Passed HardDrive NVMe PM9A1 NVMe Samsung 1024GB SMART Wear level Test Passed HardDrive NVMe PM9A1 NVMe Samsung 1024GB Short DST Test Passed USB Composite USB Composite Device USB Status Tests Passed USB Controller Intel(R) USB 3.20 eXtensible Host Controller - 1.20 (Microsoft) PCI Status Tests Passed USB Controller Intel(R) USB 3.10 eXtensible Host Controller - 1.20 (Microsoft) PCI Status Tests Passed USB Controller USB4(TM) Host Router (Microsoft) PCI Status Tests Passed USB Status UsbStatus USB Status Tests Passed Video Card Intel(R) Iris(R) Xe Graphics PCI Status Tests Passed Video Card NVIDIA GeForce RTX 4060 Laptop GPU PCI Status Tests Passed Wireless Network Card Intel(R) Wi-Fi 6E AX211 160MHz PCI Status Tests Passed

Lori33 · Answer

@DELL-Jesse L​ No help from the live chat.

Lori33 · Answer

@ejn63​ NICE! Great 1k down the drain!

Lori33 · Answer

So not only is this laptop plugged in - but doesn't seem to recognize the charging cord provided by Dell when the laptop was purchased.  On top of that the laptop indicated it needed a BIOS upgrade.  Went to do the BIOS upgrade and it failed.  NICE GREAT - the hits keep coming.

XPS

Very Disappointed in my XPS 15 9530 laptop

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