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va2fsq

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22 Posts

1391

August 3rd, 2020 21:00

USB driver bug

It would seem that the USB driver when using the included dongle with my XPS17, is faulty.  I state this since I am using an Arduino to communicate with the computer over the USB comport.

The issue is that the Arduino cannot always communicate. The computer does not receive any data.  Unplugging the dongle and re-plugging it will 1 time in 5 result in a successful connection.

This has been verified with three genuine Arduino unos, and they work fine on an old XPS laptop as well as a desktop.

Tom

CM Pandey

4 Posts

August 4th, 2020 03:00

Hello, How are You Hope you Good !

If you have issue on installing driver then its may be have a reason that not attached on your Laptop..

Please follow the steps to may be it's help.

Install the necessary certificates

If you can’t install Arduino drivers on your Windows 10 PC, you might have a problem with driver certificates . You can easily fix that by installing the necessary certificates on your PC. To do that, you need to follow these steps:

  1. Open Arduino/drivers directory.
  2. Locate arduino.cat, right click it and choose Open.
  3. When new window opens, click the View Signature button.
  4. Now click Install Certificate button.

After the certificate is installed you should be able to install Arduino drivers without any problems.

Regard 

mujimusa

2 Posts

April 24th, 2021 06:00

I believe he does not have an issue with installing the drivers for Arduino as he said that he was able to get it to work 1 in 5 times and he had no issues with other devices. I have a Dell XPS 15 9500 and I am struggling with the same problem. I have no issues with my PC where it works 100% of the time. On my Dell, communication with my Arduino works perfectly around 10% of the time. It is the same with the Arduino IDE as well as Simulink.

mujimusa

2 Posts

May 5th, 2021 07:00

The dell technical team guided me to the resolution of the problem. I followed the steps outlined here:

https://www.dell.com/support/kbdoc/en-uk/000132048/how-to-troubleshoot-usb-issues

I believe the steps that helped were the ones related to refreshing the USB drivers but I'll never know for sure.

My Arduino Unos work 100% of the time now. 

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