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December 7th, 2024 18:52
Urgent: Dell XPS 17 9710 Won't Power On Without Plug Despite Full Battery – Need Help Before Upcoming Flight!
I have a Dell XPS 17 9710 that won't power on unless it's plugged in, even though the battery is fully charged and appears to be functioning normally. I need help troubleshooting this issue quickly, as I’ll need to use the laptop unplugged during an upcoming flight. Any advice would be greatly appreciated!
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ejn63
10 Elder
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28.7K Posts
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December 7th, 2024 19:26
Run a battery report -- what percentage of the original design capacity remains?
Open a command prompt with admin privilege and type
powercfg /batteryreport
Note: the "battery health" reference under Windows or in the setup for the firmware does not test the battery charge capacity.
ECharles
2 Intern
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227 Posts
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December 8th, 2024 01:33
What happens if you unplug the laptop once powered on?
spahnrl
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December 8th, 2024 01:56
Battery report
Installed batteries
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spahnrl
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December 8th, 2024 01:57
@ECharles if it is unplugged then it turns off (Goes black) and will not go back on.
ECharles
2 Intern
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227 Posts
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December 8th, 2024 02:21
@spahnrl sounds as if you need a new battery. Not much you can do now, but either replace it or use an external battery for power.
(edited)
ejn63
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28.7K Posts
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December 8th, 2024 12:06
@spahnrl
The battery has lost close to 50% of its design capacity. Chances are one ore more of the cells is bad -- meaning the battery can't muster enough voltage to start the system. You need a new battery.
https://www.dell.com/en-us/shop/dell-6-cell-97-wh-lithium-ion-replacement-battery-for-select-laptops/apd/f8cpg/pc-accessories
ECharles
2 Intern
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227 Posts
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December 8th, 2024 17:57
@ejn63 @spahnrl I suspect that the battery has lost far more that the reported amount and, like ejn said, has at least one bad cell.
Please don't fly with that laptop until you replace the battery - it could be a fire hazard.
spahnrl
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December 11th, 2024 13:52
@ECharles Good tip. I did not think of that....Thanks