2 Posts
0
240
February 18th, 2023 05:00
Upgraded to a UHD native display but unable to configure more than 1920x1080- no 4k option
HI! My previous xps 7390 2in1 FHD touch screen suffered an impact and broke (i have a hyperactive 5 year daughter!) I installed a used UHD replacement on the laptop. But im unable to upgrade the native screen resolution to more than 1920x1080, and i would like to use the 4k resolution from the display.
thks for your help
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ejn63
10 Elder
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28.7K Posts
1
February 18th, 2023 06:00
Notebook screens are single-resolution only -- if you're seeing 1920X1080, whatever you thought you'd bought isn't what you received.
Go into setup at powerup (F2 a few times after the power button). The native resolution of the screen will show in setup.
If the screen was represented to you as 4K, then contact your seller/repair shop for an explanation.
Edu wad
2 Posts
0
February 24th, 2023 07:00
I talked to the seller of the screen, he provided a partial refund for the product sold, next time I'll buy original from dell...... good learning experience.
Thank you guys!