Unreadable keyboard

We recently purchased XPS 13;s for our office but are extremely unhappy with the keyboard design which makes the letters very difficult to read during the day. We are now having to purchase additional keyboards to avoid lack of productivity and pure distaste amongst staff who are now using laptops more like desktops.

Dell not wanting to take ownership of a design flaw has left a very bitter taste, the fact that a design over site as serious as this is not acknowledged by them shows that they have no interest in what their customers experience is like.

So now we will continue to suffer through the next period with laptops nobody wants, but I can assure you that as a company we will not be buying Dell in the future because they clearly have no interest in supporting their customer base.

Goodbye Dell.