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June 12th, 2024 16:29
Two WD15 Monitors; One is not taking power; How to fix?
I have two WD15 monitors. One went "dead" and the other is fine. I tested the cables, including the power cables. The "good" monitor still works correctly when I connect it via the "bad" monitor's cables (power cable & the HDMI cable). Both monitors are connected to a Dell docking station, which then connects to a Dell laptop.
I can't find any posts about one "bad" monitor that won't power on. The little hard-to-see "power on/off" button on the "bad" monitor is always off ("dark"). (The "good" monitor can be correctly powered on & off via the button, even using the "bad" monitor's power cable.)
Does anyone have a solution for the "bad" monitor? Thx.
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DELL-Chris M
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June 12th, 2024 19:17
The WD15 is a dock, not a monitor. What are the specific monitor models connected to the WD15 dock? What PC model is connected to the WD15 dock? What operating system is on the PC?
JJ8765
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June 14th, 2024 21:28
Oops. My bad. It's P2219H
JJ8765
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June 14th, 2024 21:30
PC is Latitude 5490.
At this point, since the bad monitor doesn't take power from a power cord that has been proven (with the good monitor) to work, the bad monitor might be DOA.