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May 23rd, 2026 12:48
Touchpad and Keypad Failure
I’ve had my XPS15 9530 for about 2 years and all of a sudden my touchpad became intermittent and eventually non responsive. about a week later my keyboard stopped working as well. I reinstalled the driver by removing it in device manager and restarted my computer. I brought it into a PC repair shop and they can’t figure out what is going on with it. Any help would be greatly appreciated!
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ejn63
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May 23rd, 2026 13:35
Did the shop check the condition of the battery?
It's not uncommon for touchpad issues to be the first sign of a swollen battery.
Blackhawk_19
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May 23rd, 2026 14:27
@ejn63 I opened the bake up and took the battery out. It looked normal to me.
ejn63
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May 23rd, 2026 15:06
That likely means the palmrest needs to be replaced. It's not an expensive part
https://www.parts-people.com/index.php?action=item&id=39939
However, carefully read the service manual -- the installation process requires an almost complete system tear down.
https://www.dell.com/support/product-details/en-us/product/xps-15-9530-laptop/resources/manuals