Poor product and support

Have spent 4 days trying to get this computer to sync with a new all-in-one printer. Paid for  one on one call with the advanced software techs and instead they sent an email saying they would send a download which is not what we ordered and certainly not what we want. Then they just disconnected us while we were trying to sort this problem out. I wish I could just send the system back as if has been nothing but a nightmare. Will never ever use Dell again and will advise my associates to avoid Dell