Unsolved
1 Rookie
•
2 Posts
0
146
June 20th, 2024 23:23
Overheating
Hello,
My Dell XPS 15 9510 is overheating when it is plugged into the AC adapter. This is occurring with only one or two programs open and running. I have had it for two years with no issues.
I have tried a multitude of different things to troubleshoot it and resolve the issue.
I have updated my Windows system and I am running BIOS version 1.28. I have checked for drivers and installed driver updates with SupportAssist (now I should be up to date).
I replaced the battery because it seemed like that could be an issue as it was two years old and it was not lasting through the day.
I have installed Dell Power Management, and the Cool selection does help keep it cool. However, this limits computer performance and essentially makes the fan run all the time. I see this as covering up a deeper problem.
I have 64 GB RAM, which seems to eat up battery. (As of writing I have an estimated hour and eighteen minutes left with 69% charge. This is on a new original battery) However, this seems very odd. Could there be something else eating up battery?
Any suggestions or advice would be greatly appreciated.
DELL-Jesse L
Moderator
•
17.6K Posts
0
June 21st, 2024 06:55
Run the diags on the system to see if any issues show up.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.