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October 22nd, 2024 09:46
NVIDIA Laptop GPU keeps disconnecting
I recently started having problems with the availability of my installed NVIDIA GeForce RTX 4060 Laptop GPU. At random, the GPU will disappear from device manager and turn into a hidden device. The status messages indicates "Code 45", detailing that the hardware device is not connect to the laptop. Sometimes, a reboot of the laptop solves this issue, but this occurs very frequently.
I already tried the following:
*uninstall the device, and re-download the Nvidia drivers, but the issue remains.
*update drivers through device manager, but these are already the latest version.
*update windows, but already at the latest version.
*updating through GeForce Experience, but the Nvidia graphics drivers seems incompatible with my current windows version. I get this message when i try to download GeForce driver through the express installation.
Some specifications:
*Windows 11, version 23H2, OS Build 22631.4317
* Product ID: 00330-80000-00000-AA013
* Device ID: DC8C6B7E-DEFF-4A48-8826-089957BAE52B
i started noticing this issue frequently after the installation of windows 11. However, i'm not sure if it is related to that.
Plz respond with solution
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November 3rd, 2024 19:53
Hi, same problem here, not the same model but you get the gist, if you get a reply on the solution please tell
DMTDell
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November 11th, 2024 12:18
Same here, just had dell support out to change the motherboard but the issue still exists. I can't seem to get my 4060 to return at all now.
Roman A.
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March 24th, 2025 16:03
I had a similar issue. I ran Hwinfo and Furmark 2 stress test and revealed that the GPU had hotspots over 108 C just before disconnecting or going BSOD. I disassembled the laptop and changed the thermal paste. This seemed to fix the issue for now.
My laptop: Dell G15 5530
GPU: GeForce RTX 4050