1 Rookie
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3 Posts
0
442
November 18th, 2023 15:00
no audio input or output recognised after Clean install of Windows 11 Home on XPS13 9360
Sound output not recognised
Use Windows get help
No Output Devices detected – despite inbuilt system speakers and headphones plugged in at the audio jack
I am able to play audio through bluetooth headphones and bluetooth speakers.
No input devices detected despite an inbuilt microphone
Mic connected via USB is detected
drivers updated with support assist
Windows trouble shooting completed with Get Help
Any suggestions?
No Events found!
ejn63
10 Elder
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28.7K Posts
1
November 18th, 2023 16:59
Install the audio drivers for your system.
https://www.dell.com/support/home/en-us/product-support/product/xps-13-9360-laptop/drivers
Saltgrass
3 Apprentice
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4.3K Posts
1
November 18th, 2023 18:06
After you check for drivers and it still doesn't work, perhaps a snipping tool picture of your Windows System-Sound window will give us a clue.
Or, left click the speaker icon and on the left end, click on that to see what output devices may be available.
CaliberResidence
1 Rookie
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3 Posts
0
November 18th, 2023 20:02
@ejn63 downloading the
Realtek-High-Definition-Audio-Driver_MM88C_WIN_6.0.8895.1_A16_01
fixed the problem
thank you!