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May 12th, 2026 21:10

Latest Support Recovery Tool update causes critical error (Event ID 41) on XPS 15 9530

I installed the latest Support Recovery Tool update via DELL SupportAssist this morning, and all of a sudden, my laptop shutdown with a critical error about once an hour.

Took a look at the minidump file in WinDbg, and the culprit is

     0xEF_DellSupportAss_BUGCHECK_CRITICAL_PROCESS_66e49080_nt!PspCatchCriticalBreak

As far as I could tell, that's the Support Recovery tool process, so I uninstalled both *Support Recovery* programs. 

Checking the Activity log in Dell Support Assist, I see two Blue Screen Errors for which the time matches when the machine shut down and the minidump filetime - although I have had a total of 5 crashes.

Hopefully DELL will see the reports (there are two report ids listed).

For now, I am turning off the Dell Support Assist service as well, and hopefully DELL will fix this asap.

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May 13th, 2026 18:50

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