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October 26th, 2024 07:43
Issue with Dell XPS 15 9570 (Screen not turning on)
XPS 15 9570
Hello everyone,
I have bought my laptop around 4 years ago. Just around 3 weeks ago, I experienced a major issue.
- The issue did not happen prior to this.
- Laptop randomly dies (even if fully charged)
- It turns on, but the screen does not
- Charging light (one at the bottom), flashes 1 white, followed by 2 amber
- This apparently indicates there's a CPU failure. However, that is not the case
- To fix this (3 weeks ago), I have:
- Removed the bottom case (it immediately turns on but later turns off)
- I removed both RAM sticks and blew Air into them
- The laptop did not have any problem until after 3 weeks (now)
- This is no longer working
- It works when I remove the case. However, dies after
What could be the issue here, and the possible solution? Did anyone else experience this, it's very frustrating when a laptop has this problem without any reason after only a couple of years.
Thank you in advance!
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Chino de Oro
9 Legend
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8.1K Posts
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October 26th, 2024 09:24
A possible battery failure. Test with battery removed and replacing if confirmed.
Enj6
1 Rookie
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4 Posts
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October 26th, 2024 10:42
@Chino de Oro
I am assuming you mean, unplugged battery. I will try and have a look. Thank you for your response!
HedgeFundManager
2 Intern
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481 Posts
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October 26th, 2024 17:54
That beep code suggests a motherboard issue possibly the GPU
Enj6
1 Rookie
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October 29th, 2024 04:24
@Chino de Oro
I did remove the battery. Unfortunately, the issue is still ongoing even without it.
Enj6
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October 29th, 2024 04:25
@HedgeFundManager
Is there a way for me to verify this? According to Dells support website the colour coding suggest CPU failure.
HedgeFundManager
2 Intern
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481 Posts
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October 29th, 2024 17:11
Probably time to order up a new machine