Intel - extension - 2.1.10105.19 driver keeps downloading to be installed in my Dell XPS-16 even though is already installed

and one more question - if the "net stop bits" fix above works do you run that when the intel extension has been downloaded into win update on your system but is pending restart or do you run this after the restart so it is "installed" before running update again (so that it is not in the pending restart update list)?

Did you try this?

* Go to the XPS 16 9640 Drivers & Downloads page
* In the drivers list, look for "Innovation Platform Framework and Provider Package Driver"
* Open it to see =
2.2.10205.3621, A07
October 6, 2025
* Download and install 2.2.10205.3621, A07
* When done, restart the XPS 16 9640 and retest

@DELL-ChrisM2​ thx v much for your post - i will give this a try. Also after my last post here last evening >>

multiple prior attempts to use the wushowhide tool failed because this intel update was not on the list. Now this evening for ??? who knows what reason it WAS on the list and i was apparently able to hide this update using the tool - it was showing installed in the driver history list but not on the update pending install list (win had not already downloaded it). So after running the tool and hiding it i ran win update again and the intel was not downloaded. And as of this a.m. still no intel extension in my win update. I will try the driver update you recommended also

@DELL-ChrisM2​ i checked the dell support page you listed for this driver set & i entered by express service code and under "importance" it is showing "installed" so if "installed" means what i think it means then i already have this installed. Am i correct?

also i just checked my device manager - system devices & there each and every installed intel innovation platform framework generic participant and the intel innovation platform framework manager and framework provider participant are all up to date in my system - that looks like it likely is the "provider package driver" that you recommended. So if i am correct it is already installed. So far it seems that the hide update tool worked. Why the intel hadn't shown up on the tool's list of updates to hide prior to today i don't know. My only suggestion for all is if that update is not on your list running the tool keep trying it - there must be an explanation as to why previously it wasn't on the list but i don't know what it is (it wasn't on the list of updates to hide in the tool even when in win update this update was not showing in the downloaded pending restart list).

I finally found the fix that works - source of fix was chatGPT-5. I did this fix and it worked perfectly blocking this intel extension update in win update. microsoft tech support was of no help.

It uses powershell. Currently i'm running win 11 24H2 but this will work with 25H2 also.

Here is what to do:

1. enter powershell (type powershell in search at bottom of screen on the left. When powershell appears above as 'best match" RIGHT click on that and then click run as administrator).

Then in powershell run these commands one at a time. Best to enter these by copy paste to be sure they are precisely entered. After each is copied the commands run without having to hit enter key. But if it seems to hang and not immediately return to the command line you can hit the enter key Once.

here’s the complete and correct PowerShell command set to hide that specific update (Intel - Extension - 2.1.10105.19) in Windows 11.

Step-by-step commands

1. Open PowerShell as Administrator
2. Install the update-management module (only once)

1. first command to enter:       Install-Module PSWindowsUpdate -Force

If prompted to trust the repository, type Y and press Enter.

1. Hide the Intel Extension update

1. 2nd command to enter:      Hide-WindowsUpdate -Title "Intel - Extension - 2.1.10105.19" -Hide

1. Verify it’s hidden

1. 3rd command to enter:         Get-WindowsUpdate -IsHidden

You should see a line containing
Intel - Extension - 2.1.10105.19

When you upgrade to 25H2 this update block will be removed so you have to redo it.

First after the 25H2 upgrade completes - Immediately pause win updates.

Then run the powershell again.  Then un-pause updates.

The powershell writes these commands into the registry so I suppose to be extra careful you could backup the registry prior to doing it but i did not bother and it worked fine - no problems.

I have the same problem. The solution needs to be done by an expert.  Too risky to use the solution for a non-technical"

@DELL-ChrisM2​ thank you for the suggestion however i ran my express service code at the dell.com/support page specific for my system as well as supp assist and as of 11/12/2025 my drivers are all up to date. I never manually installed the driver package you recommended as it must have already been installed back in October. Of and btw I did successfully block the intel extension update using powershell commands yet today win update has downloaded AN EARLIER intel extension update to install: 2.1.1013.18   that is a lower number than the one already blocked so must be OLDER. This is nuts !  Do you have any explanation?   thank you 

@Bill Johnson2​ now win update today downloaded another useless intel extension this time 2.1.10103.18  !!   And on top of that chatGPT now tells me that the 2nd command (above) to hide the earlier "19" update was written INCORRECTLY. So please disregard the command line entries above - chatGPT is unreliable for this. Chat told me that the actual command to hide this new one is:  Get-WindowsUpdate -Title "Intel - Extension - 2.1.10103.18" | Hide-WindowsUpdate -Confirm:$false

I ran it and nothing bad happened - after pasting this and hitting enter there was a pause and powershell went back to the command line. But when i then ran the 

command to show me what was hidden:

Get-WindowsUpdate -IsHidden

nothing happened no hidden updates were listed - it just went back to the command line.

chatgpt said 'oh sometimes that happens even when something was successfully hidden'        but i don't trust chatgpt on this.

I am very sorry that i posted incorrect information but i trusted the source as chat has been very helpful with other windows issue but in this case it made mistakes.

@TarunNagar​ thx very much for your post. I appreciate you taking the time to try and help all those with this problem.  And In reply -: (my replies in red so easier to see :)

** i should point out that the intel extension 2.1.10105.19 is No longer being downloaded by win update over the last few days - for ? reason - i had hidden it with powershell but it no longer shows up in the "is hidden" list - it just disappeared. Only thing i can think of is win pulled it from their updates. Then starting a few days ago win update began to push a new (but older ver #) to the update which is now happening every day even when installed over and over again:

intel - extension - 2.1.10103.18

So it's the same problem but now with a different intel extension update.

I tried everything you suggested (see below) and also tried the wushowhide tool which did not work because this update doesn't appear on its list when tool run. Also tried the correct powershell commands to hide the update - also failed:

powershell commands to hide: enter each individually after starting powershell in admin: (copy paste each into powershell then hit enter to run each command):

Install-Module PSWindowsUpdate -Force

       (enter Y if prompted)

Get-WindowsUpdate -Title "Intel - Extension - 2.1.10103.18" | Hide-WindowsUpdate -Confirm:$false

then enter this next command to confirm is hidden:

Get-WindowsUpdate -IsHidden

i also tried everything you suggested (my replies in red):  thx very much !  :)

my final word on this problem :)    I just spent 1 hr on the phone with dell prosupport plus level 2 tech support discussing this issue. Per support: dell is well aware of this problem & their engineers are currently working with microsoft to get a fix for this. And there is No fix that we can do on our systems to fix this or to stop these update downloads from happening. 

Dell had previously posted this support page (link below) on the subject but the fix they recommended here does not work (per tech support today, Dell after that page was posted decided it doesn't work):

https://www.dell.com/support/kbdoc/en-us/000387571/intel-extension-2-1-10105-19-keeps-reinstalling-on-inspiron-16-7640-2-in-1-through-windows-update

This applies to both problem updates:  intel extension 2.1.10105.19 and intel extension 2.1.10103.18

So i decided to simply pause win updates for a month as I am tired of looking at this thing. Maybe by then dell-micros-intel will have fixed it.

Since the Dell posted fix, noted above, doesn't work, is there any update from Dell on this given it's been an issue for over 2 months?

@Gemini2021​ Here is the latest update I have from my having just spent over 3 hr with dell prosupport plus tech support who escalated this to their level 2 and then to there level 3 support:

Intel-Innovation-Platform-Framework-and-Provider_KN3KR_WIN64_2.2.10205.3621_A07 is the latest version of this driver which our systems need - in a dell support page posted several wks ago it was said that if we updated to this driver version (.3621_A07) then the circular downloads of the intel extension updates would stop. Well I had previously updated this driver manually and yet despite that the intel update loops continued. So I had posted here as had others that updating this driver did not solve the problem. Well today I learned that it's not that simple !   When i personally updated this driver the install was "successful" per the install screen but i never actually checked in device manager-system devices to see if I had actually updated from the old .3620 to the new .3621. In my XPS16 there are 11 drivers named "intel innovation....." as part of this update package & now we found that despite doing an update the version in the system was still 3620. (the update said "successful" but it actually did not update it !). So Dell & I tried again by first manually uninstalling all 11 intel innovation drivers (actually there are 12 drivers in this package -  the 12th is named: "Dynamic Tuning Technology Device Extension Component" and "Dynamic Tuning Technology Updater Component". Unfortunately manually removing them (then you have to do a system restart) did not work because the system on restart merely reinstalled the OLD 3620 drivers !  Even when we turned off windows auto-reinstall of uninstalled drivers the old one reinstalled anyway !!!! And on top of these reinstalled old ones another try of manual update to 3621 failed again. So where we stand now is my support tech person has again escalated this to their level 3 to try and find out WHY the system continues to reinstall the old ones even when "told" not to. This may be why others reported the 3621 update failed to solve this or perhaps my situation is unique to XPS16's. Dell will get back to me soon with an update on how to get this update to 3621 to go thru. 

@Bill Johnson2​ You are not the only one with this issue. The 3621_A07 installer does not upgrade beyond the installed 3620 version on the Inspiron 7640 either. It also doesn't matter if you are running 24H2 or 25H2, same problem with both.

Maybe someday Dell & Microsoft will get this figured out.

@Gemini2021​ thank you Very much for your reply. When I spoke this a.m. with dell prosupport plus tech i told him i suspected that this failure of the 3621 update to actually update from 3620 - that it probably couldn't be just my system- and your post here confirms that my suspicion is correct - that it is a systematic failure of this update.  i have notified dell support of this with your post. Dell is forwarding this to their level 3 techs (the engineers who write the code and are supposed to be able to fix this type of problem) so they ought to be able to fix this once and for all.....I hope.............................................................................