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1 Rookie
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2 Posts
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22
July 9th, 2025 07:01
Installed a different driver now my pc dont work
I installed some other driver to play my game thinking it would increase preformance but it just made the game even worse! I tried rolling back that didnt work now im clue less what do I do to get the state of my driver back to normal!!!
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DELL-Jesse L
Moderator
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17.6K Posts
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July 9th, 2025 09:05
What is the computer model and the OS installed?
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
ahmediiiiii
1 Rookie
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2 Posts
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July 9th, 2025 17:58
@DELL-Jesse L it’s a dell xps 15 9530. when I installed the new and “recommended drivers it got messed up. tried to roll back, didn’t work. tried to do a bunch of other stuff also didn’t work. is there a way that I can get my bios and drivers back to factory settings? I don’t care if I have to wipe the memory!
<Profanity is not allowed. DELL-Admin>
(edited)
anne_droid
3 Apprentice
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655 Posts
0
July 9th, 2025 21:44
Hi
A Recovery should put the software back to it's factory fresh state, BIOS updates excepted.
Make backups and do a recovery or re-install.