Unsolved
1 Rookie
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1 Message
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2 Points
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35
December 31st, 2024 20:59
I have a ticket from open OCT 2024 dell is not providing service how do I escalate it.
XPS 13 7390
I have a ticket from open OCT 2024 dell is not providing service how do I escalate it. Dell replaced parts and it didn't fix the issue then dell said we will replace the machine fill warranty transfer form. I had some issues in filling the form I called dell to help me and I did it and warranty got transferred then I was told it should be done in 20 days offer to exchance has expired. Although no date of expiry was mentioned in email I received.
now the dell pro service engineer doesn't reply to fix the issue when I called pro suppoprt they say your case owner should respond let me send him a reminder I have sent several emails but there no respone from the case owner.
ejn63
12 Elder
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31K Posts
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153.6K Points
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December 31st, 2024 21:07
This system is on the order of five years old -- is there any remaining warranty on it?
rd09
1 Rookie
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3 Posts
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January 1st, 2025 00:50
This is the open ticket no 195807009 from Sep-24.
rd09
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3 Posts
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January 1st, 2025 00:53
This is the open ticket no 195807009 from Sep-24. Still open but case owner doesn't respond when I call dell they say case owner should respond. I have requested several times to change case owner but it goes back to Justin.
Sending email every week to check but no progress.