Unsolved
1 Rookie
•
2 Posts
•
2 Points
1
259
March 24th, 2025 23:38
I hate Dell............................. Dell XPS 13 9320 plus broke again..
Sept 2022 I bought the xps 13 plus with maxed out specs with the idea I can use it for a long time. It was a new laptop and it already had some quirks with the touchpad and some random freezes but I decided to use it anyway because I had upcoming travels.. Should've returned it right away for money..
I bought it for my business (1 man business) unlucky that I didn't know that warranty is 1 year for businesses and 2 years for personal...
End of june 2024 it didn't want to boot, 1 year warranty was over and I had to pay extra for support and have them pick it up. Motherboard failure and had to replace it and I had to pay for everything. Ok, stupid mistake I didn't know about the only 1 year warranty. They told me it would be fixed in 12 workdays. Anyway I had a business to run and they make me wait 1.5 month before I got it back!!! I have been emailing them back and forth and never got any response from them about my situation..
Just 2 days ago I have the same problem and it won't boot again, same fcking problem! I'm traveling in the US and can not even contact the support through an email. I tried to email reply to the original request from a year ago with my new failure,, but that's not working.
Sorry for my rant, I'm just tired of going over all this bureacracy to just get a working laptop.... Paying full price for everything and getting treated with no respect. Even some small understandment of my problem and something to help me continue my business would already help me, but the customer service is just so horrible. What are good companies!? I'm thinking of switching to lenovo..
ejn63
12 Elder
•
31K Posts
•
153.6K Points
1
March 24th, 2025 23:51
At this point, any support or repair will be paid by you, since any warranty on the original repair was warranted for 90 days and has elapsed by now.
If you do replace the system, whatever you buy:
1. Make it a business grade system (Latitude, Probook, Thinkpad).
2. Cover the system up front with a 3- or 4-year warranty that covers next-day service.
No manufacturer will cover out of warranty support or repairs, so if the system is business-critical make sure it's covered by warranty for as long as you plan to use the system.
eele
1 Rookie
•
2 Posts
•
2 Points
0
March 25th, 2025 00:02
@ejn63 I got your point, thanks for the quick reply.
Dell already discontinued the product, in my opinion it's just not the way you should do business. Even this trade in widget from dell says a fully working xps 9320 will get you only 52usd trade in value.. I bought my xps 9320 plus for 1.767,77eur excluding taxes. This is just a complete rippoff business model.. Ofcourse they have to put business first, but being so low against your customers is incredible rude.