How to get Dell to work on support ticket

Contact Dell GHN (Get Help Now) chat technical support Monday through Friday. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them so that they can verify the ownership and warranty status. This will also generate a unique Technical Support case for your unique Service Tag. 

You can view the status of your case and work order for the LCD with this link here. You can also directly communicate with your case owner via this site. I see the Dell agent also provided an email you can reply back to for additional assistance. With the no post code of 2,7, you are looking at a LCD failure. Since movement impacts the issue, it likely would be an issue with the EDP cable. The work order is in place so please reach out to the Dell rep requesting an updated ETA. They should be able to contact the service provider for updates on your behalf. 

@DELL-Daniel V​ I'll try, the problem with the system is its very AI. The AI system asks me what I want and I ask for ticket status and then it just sends me over to the page where it shows me that someone is supposed to come fix it. Since its already 3:30 and nobody has contacted me, I rescheduled for Friday 3/13. Its hard because then when you actually get a live person, They don't really comprehend or don't care.

The camera stopped working a year ago, the screen doesn't work if its open 90 degrees but it might work if you open it 45 degress.". I think my rev of my 9315 is an early revision which I have read had problems with the internal cable. When you talk to support they say they understand the screen only works when at certain angles and they understand I get a 2-7 flash on the cap lock key but then they want to spend a half hour installing windows updates.

@Mjdauria​ You could also try calling the support lines at 8009453355 requesting an ETA for service, you'll just need your laptops service tag or express service code to be routed directly to an agent. Replacing the LCD assembly will also replace the camera as its built into the same part, so that functionality should return if hardware was the issue. Though, not too sure why tech support would want to troubleshoot software when you have a clear no post 2,7 code indicating hardware and a work order is already in place. 

@DELL-Daniel V​ warning, eject eject eject. I think the people at 8009453355 might not be real dell employees. I rescheduled my ticket at 4:00 pm today to switch it to 3/13. I figured that since I didn't get any confirmation from unisys, they probalby were not coming. The person on the dell phone line said even though it was 4, the technician would still have been coming. Will see if they come tomorrow. I think the other time a tech had to come, they sent confirmation in the morning to tell me they would be coming during the day, I guess they don't do that anymore?

@Mjdauria​ I was able to view the case and see the call activity was logged. So they would have been a Dell rep. The agent did also provide notes to the service provider to give a 2 hour notice. Normally, you should indeed be contacted by the technician before they start going to your location. Since you got this rescheduled for tomorrow, you should ideally be good to go. If any other updates are needed, feel free to reply back to the Dell support email you received or call/chat back in. Alternatively, if you feel that the onsite tech isn't making progress, you should be able to request for the LCD parts only for a self install instead. You could also mail the unit in for repair if preferred.