How does one now contact dell support?

Question

Hello,

I have an issue that came up last week and was told the the chat would be updated with the information of the progress of the repair, usb c on one side stopped working and a ongoing keyboard issue on my xps. The Service representative said that both would be replaced once I'd done a back up, as the ssd is soldered to the mother board (xps 13 2 in 1) that dell now needs to change.

Since then my service plan has ended today, an can no long contact anyone. Now was this just a ploy to delay things or is dell still going to replace the parts? Now my opinion of dells customer support is tainted after spending ages on trouble shooting things, that seemed to be just to waste time but still.

Any advice on the situation would be grateful.
thanks

DELL-Jesse L · Answer

To speak to an Online Agent you can click the Get Help Now icon to thee right of this post. You will then be connected to an Agent.

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

gcraig0001 · Answer

If your laptop was already being diagnosed for repair before the warranty expired, they should honor the warranty.  Who is doing the diagnosis/repair?  Your post makes it sound as if 'they' are already working on it somewhere.  Btw, welcome to modern day customer service.  Most places are now making it a requirement to put up with the automated chatbots that rarely have any answers, in an effort to cut their personnel costs.  Then they make it not very obvious how to talk to an actual human, if possible at all.  Then if you can actually find a number for a real human, you will likely be talking to someone in India who just follows the script on his or her computer, and has no real knowledge beyond what the script tells them.  It's actually easier to get better answers with general internet searches, where you can find various forums with knowledgeable folks who can steer you in the right direction.  And yes, in my humble opinion this entire customer service joke is designed to get people to just give up instead of getting the service you paid for.

Avduo · Answer

@gcraig0001​ I couldn't agree more with what you have written. Even more so I feel with large companies. This was still being dealt with until about 8 days ago when the emails started going un answered. @DELL-Jesse L​  it is now under =>  Social Case [ thread::2IoE_eWNJc2AJKnmwBRjgT0:: ] maybe someone from dell can reply to it! 👌

XPS

How does one now contact dell support?

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