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April 25th, 2025 14:17
Display Screen Not Working
My computer display screen when I close it and disappears when I open it so I have to open it at an angle.
I already tried all of these steps, but it does not help: Windows Randomly Restarts or Auto Reboots | Dell US
No Events found!
ejn63
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28.6K Posts
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April 25th, 2025 14:28
You need to provide the system model in order to receive a definitive answer -- XPS 9330, 9700, etc. It sounds like a problem with the screen cable or connector to the mainboard.
linanna
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April 25th, 2025 14:36
My computer is XPS 13 9315.
ejn63
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28.6K Posts
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April 25th, 2025 14:42
Service manual is linked below. Shut down and check the condition of the connector on the mainboard and the cable. Reseating (disconnecting and reconnecting) may be all that's needed.
If the cable is damaged though, the display assembly will need to be replaced.
https://www.dell.com/support/product-details/en-us/product/xps-13-9315-laptop/resources/search