1 Rookie
•
2 Posts
•
2 Points
0
941
May 20th, 2024 12:38
DELL XPS 9320 Black screen
XPS 13 Plus 9320
I have a black screen on XPS 13 plus 9320 when the laptop is open 90 degree. I can work only when open 45 degrees. How can I fix this problem?
No Events found!
Shorty135
1 Rookie
•
28 Posts
1
June 1st, 2024 22:06
I had this problem as well. I took it to a Dell certified repair center. The technician checked the cables and then said that the screen needed to be replaced. He also connected an external monitor to the laptop to verify that the screen was still displayed on the external monitor when the laptop screen went black. Since the screen was still displayed on the external monitor when the laptop screen went black, he said that this ruled out a problem with the motherboard.
hurschidbek
1 Rookie
•
2 Posts
•
2 Points
2
May 28th, 2024 11:45
No, the screen needs to be changed... It has been only 1 year since I purchased it. The poor quality laptop.
(edited)