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September 21st, 2024 20:40
Dell XPS 15 (9500) Not accepting charging without janky fix
My laptop does not properly charge and makes me resort to janky techniques in order to fix this. The issue is primarily that when connecting my charger (recommended charger that came with the laptop), i get the "not recognised charger" pop-up. This can be fixed by unplugging the charger, turning off the laptop, plugging the charger back in, then rebooting the laptop and as if by magic the charger will be recognised. This exact problem has been discussed in detail in this thread on your forum : https://www.dell.com/community/en/conversations/xps/xps-15-9500-plugged-in-but-will-not-recognize-it-is-charging/647f9496f4ccf8a8de6e4213?page=1
In the thread, a dell accepted solution was to update the BIOS back in April to the newest version. Surprisingly, this did actually work for a time, but as of the last week the issue has resurfaced again. This issue of intermittently accepting charging has been persistant for months now and as you can see in the thread many other people are struggling with it. Is this a known issue with the laptop? And is a more permanent solution being worked on?
ejn63
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28.7K Posts
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September 21st, 2024 20:45
If the same issue arises with both Thunderbolt ports, the adapter is the first suspect -- replace it with a new, OEM Dell AC adapter.
Rangod
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September 21st, 2024 20:51
@ejn63 Thanks for the reply but I've used two adapters, both with the same problem. If you look at the thread I linked you'll see how prevalent of a problem this is. If a BIOS update is also an 'accepted solution' then DELL is recognising it's not necessarily hardware at fault here.
Chino de Oro
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8.1K Posts
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September 21st, 2024 23:46
It's a hardware issue. Charger, power jack, or motherboard.
When there is firmware issue, you will know. Ten of thousands will be affected. Users will flooded the internet and community boards in mass.
Rangod
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September 22nd, 2024 13:35
@Chino de Oro Did you look at the thread I linked before commenting? There are many people who have this same issue and that is far from the only other thread asking about it. What part of a hardware problem would a BIOS update fix? That is Dell's 'accepted solution'. Even if it is hardware, it seems to be an endemic problem with this machine, so surely dell knows this and can inform further on what /exactly/ is broken.
Chino de Oro
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8.1K Posts
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September 22nd, 2024 23:00
Re: Did you look at the thread I linked before commenting?
I did. Both of the accepted answers were marked by Dell for visibility only. They both offered the same context "Could you try this to see if it fixes the issue". While right below, the OP stated that the issue was resolved by motherboard replacements.
When the issue was related to software, you will see thousand of posts within a week on here, complaining about Microsoft updates have caused large number of XPS camera malfunction.
When the issue was related to BIOS firmware, several hundreds users took to this platform due to black screen on their G gaming systems.
My input comment was pointing you to troubleshoot the hardware components instead of awaiting for a driver or firmware fix that may never come.