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January 7th, 2025 13:50

Dell XPS 13 boot looping

I need assistance with my Dell XPS 13 laptop. I attempted a factory reset, but it was interrupted and the laptop shut off at 63%. Now, it's stuck in a boot loop. I tried accessing the BIOS to perform a data wipe, but that only made things worse. The laptop keeps running a system pre-check, finding no issues, but then it returns to the pre-check again. Despite following various troubleshooting steps, I can't get past this loop. I'm seeking help to diagnose and fix the issue, as I rely heavily on this laptop for my daily tasks. Any guidance or assistance would be greatly appreciated.

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January 7th, 2025 14:31

You will need to prepare bootable install media for whatever OS you have on the system.  What OS is that, and exactly which XPS model (9350, etc.) do you have?

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January 7th, 2025 14:52

@ejn63​ i have the XPS 9350 and i think its running windows 10

10 Elder

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28.7K Posts

January 7th, 2025 15:05

Use a flash drive 8G or larger to create Windows 10 media -- with that connected, press F12 at powerup and boot the system from the flash drive.  That will kick off the installation of Windows 10.

https://www.microsoft.com/en-us/software-download/windows10

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