1 Rookie
•
1 Message
4
1678
February 24th, 2025 15:13
Dell XPS 13 9350 camera stopped working
The camera is not recognized by all apps requiring a camera such as Teams, zoom, skype etc. The native windows 11 camera app gives an error message" we can't find your camera"-error code 0xA00F4244 No Cameras Are Attached.
I guess this is probably due to a software update. Looking forward to a solution for this. Thanks!
No Events found!
E Moen
1 Rookie
•
2 Posts
1
February 26th, 2025 15:26
I have been in a chat most of the day yesterday with Dell Support. It has been fixed! TO me it seems they didn't really know what they were doing. That is: they did their very best and tried to help me but my impression was that it was not at all clear to them. The following two things did it:
Then reboot. For me this did the trick. I hop this helps,
DELL-Nat M
Community Manager
•
3.2K Posts
0
March 14th, 2025 12:32
Hi everyone,
Check BIOS Settings:
Install the Latest Drivers:
Driver Installation Notes:
If none of the above steps resolve the issue, the problem may be hardware-related. In some cases, users have reported that replacing the LCD assembly (which includes the integrated camera) resolved the issue. Contact Dell Support and mention the steps you've already taken and ask about potential hardware diagnostics or replacement.
If you need further assistance or have a different product, please contact support by clicking the Get Help Now button located at the bottom right corner of the page. The button is marked with a help icon for easy recognition, as shown in the picture below:
(edited)
Balsamico
1 Rookie
•
2 Posts
0
February 25th, 2025 08:27
Yup, I have the same issue. Tried finding new driver, re-installing the device and I even re-installed Windows last night (quite new laptop), but same issue. I guess it's due to software update since I ran these after re-installing Windows and I still have the problem..
E Moen
1 Rookie
•
2 Posts
0
February 25th, 2025 08:54
Same here. Camera is seen in Device Manager but windows does not detect it in any application nor in the Settings. Camera App says: 0x00F4244... Problem solver did not help. Also Dell hardware scan came up without issues.
Kycaka
1 Rookie
•
1 Message
0
February 25th, 2025 18:43
Same. This is so annoying. I checked the BIOS, Privacy settings, reinstalled the drivers and the camera still doesn't work
DELL-Brad L
Community Manager
•
2.7K Posts
0
February 25th, 2025 18:43
Thank you for sharing all the details, the team is looking into this. In meantime, we had a few questions:
Does anyone recall/know which update caused the issue?
Has anyone tried installing the latest driver? For anyone who tried a reinstall of the OS and Driver did it happen to work for a bit and then mess up again (for example, after the latest update)?
Can you let us know which build of Windows the system is on? This can be done by typing winver in the search field located on the taskbar.
When you have a chance, please share any images/video of the error occurring in this thread.
(edited)
eraug
1 Rookie
•
3 Posts
1
February 25th, 2025 19:51
@DELL-Brad L For me, seems to be associated with several Intel driver updates on 2/21. Installed the new camera driver from Dell. Showed up for about 10 seconds in Device manager then reverted to the previous driver. Have tried all solutions I've come across; nothing worked. On build 24H2.
nagymate
1 Rookie
•
2 Posts
1
February 25th, 2025 20:33
@DELL-Brad L , the exact same situation here. There was a batch of 4 updates auto-installed over the weekend, no suggestions worked so far.
nagymate
1 Rookie
•
2 Posts
1
February 25th, 2025 22:30
Also for me, Windows hello works via the camera. Turning the camera on and off in the BIOS has the expected effect on this. The camera shows up the device manager with no issues (Disabling/enabling it here does not help) but is "not seen" by any apps, including the Camera app which throws this error:
Thanks
(edited)
DELL-Brad L
Community Manager
•
2.7K Posts
0
February 25th, 2025 23:08
Thanks for sharing this, let me get this shared with the team. If you come across anything else/anything changes, just let us know.
Balsamico
1 Rookie
•
2 Posts
2
February 26th, 2025 07:54
I tried installing the driver <ADMIN NOTE: Broken link has been removed from this post by Dell> mentioned above now and my camera is now working again 👍
(edited)
MC00780
1 Rookie
•
1 Message
0
February 26th, 2025 14:22
Same problem with my new 9350. It worked last month but today as I was launching a video call: no camera found
eraug
1 Rookie
•
3 Posts
1
February 26th, 2025 15:48
@E Moen This worked for me also. Follow the sequence of steps exactly.
DELL-Brad L
Community Manager
•
2.7K Posts
0
February 26th, 2025 16:14
@E Moen Thanks for sharing this!
I was going to update the thread with the same information I received in an update from the team this morning. Glad to hear this worked!
Shiru9614
1 Rookie
•
1 Message
1
March 1st, 2025 03:41
@Stradale This solved my problem unlike every other methods. I uninstalled the camera and the driver from the device manager and downloaded the driver from the link. Thank you.