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1 Rookie

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7 Posts

582

May 5th, 2023 03:00

Dell XPS 13 9310 paid spi volume error

Downloaded the new bios update yesterday, restarted and nothing happened just get the three amber lights and the six white flashing lights. Any clue of how to go forward with this ?

1 Rookie

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7 Posts

May 10th, 2023 00:00

Motherboard replacement was required.

10 Elder

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28.7K Posts

May 5th, 2023 03:00

The firmware flash did not complete.  For recovery information, see here:

https://www.dell.com/support/kbdoc/en-us/000132453/how-to-recover-the-bios-on-a-dell-computer-or-tablet

 

10 Elder

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28.7K Posts

May 5th, 2023 04:00

Read the instructions in the link from the first reply.  It tells you exactly how to proceed -- you should have the newest of the BIOS  recovery utilities on this system.

1 Rookie

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7 Posts

May 5th, 2023 04:00

Ok now it's switched to 3/3 bios recovery 1. What's the best course of action now? Getting a flash drive with bios on or some other method?

1 Rookie

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7 Posts

May 5th, 2023 05:00

Hi yeah I've tried it but it doesn't even come up with a bios recovery screen when I follow the instructions, it simply flashes the dell logo does the error lights and turns off again. No other screen appears.

10 Elder

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28.7K Posts

May 5th, 2023 05:00

Unplug the system, remove the base cover and disconnect the main battery from the system board.  Hold the power button for 30 sec.

Reconnect the battery, replace the base cover and proceed:

How do I initiate BIOS Recovery on a Dell laptop?

Before you begin the BIOS Recovery, ensure that the battery of the Dell laptop is charged up to at least 10%.

  1. Verify that the laptop is turned off and disconnects the AC adapter.
  2. Press and hold the CTRL + ESC key on the keyboard.
  3. Connect the AC adapter to the laptop.
  4. Hold the CTRL + ESC key on the keyboard until keyboard backlight lights up (Release the CTRL + ESC key on the keyboard when keyboard backlight lights up.)
NOTE: Computers that do not have a backlit keyboard, observe the Caps lock key light instead.
  1. On the BIOS Recovery screen, select Reset NVRAM(if available) and press the Enter key. Select Disabled and press the Enter key to save the current BIOS settings.
NOTE: If Reset NVRAM is not available, go to step 6.
  1. Select Recover BIOS or Load BIOS Defaults and press the Enter key to start the recovery process.
NOTE:
  • Your Dell computer may restart a few times during the process of BIOS recovery.
  • Depending on your unit BIOS, the choice of Recover BIOS or Load BIOS Defaults changes.
NOTE: This works slightly differently for Alienware laptops. Follow the steps below instead.
  1. Turn off the computer, and disconnect the AC adapter.
  2. Press and hold the CTRL and ESC keys together, and go to the next step.
  3. Connect the AC adapter cable, and press the power button on the laptop.
  4. Hold the CTRL + ESC key on the keyboard until keyboard backlight lights up (Release the CTRL + ESC key on the keyboard when keyboard backlight lights up.)
NOTE: Computers that do not have a backlit keyboard, observe the Caps lock key light instead.
  1. Select Recover BIOS or Load BIOS Defaults and press the Enter key to start the recovery process.
NOTE:
  • Your Dell computer may restart a few times during the process of BIOS recovery.
  • Depending on your unit BIOS, the choice of Recover BIOS or Load BIOS Defaults changes.

1 Rookie

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7 Posts

May 5th, 2023 06:00

Just done, same issue dell logo flashing LEDs and then off again, ESC and ctrl do nothing.

1 Rookie

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7 Posts

May 6th, 2023 01:00

Bumping this because I still need help I've tried everything even using a usb with bios on but the bios recovery screen never appears, nothing but a dell logo on and then off happens. This literally all came about because I downloaded a dell bios update dunno what to think really I'm dumbfounded. 

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