3 Posts
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447
February 10th, 2023 05:00
Dell XPS 13 9300 water damage
I recently sustained water damage to my keyboard. It's been to a PC repair shop where they tore it apart and cleaned it up.
Now the keyboard is dead; does not respond to any button except the power button. Is there a way to locate the damage (keyboard or motherboard) before I look into ordering parts? Thanks!
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ejn63
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28.7K Posts
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February 10th, 2023 07:00
If so, you need to replace the upper assembly (the keyboard-palmrest-touchpad is a single unit; you cannot replace individual parts).
https://www.parts-people.com/index.php?action=category&id=143&subid=1436&refine=keyboard
The service manual has the replacement procedure -- the entire system has to come apart to replace the component, so if you're having a shop do the job, expect at least one hour labor charge.
https://www.dell.com/support/home/en-us/product-support/product/xps-13-9300-laptop/docs
ejn63
10 Elder
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28.7K Posts
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February 10th, 2023 05:00
If the system does not at least POST (power up to a setup screen), the mainboard is damaged.
Northern Lars
3 Posts
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February 10th, 2023 05:00
For a bit more detail, it now boots up fully to Windows; trackpad works, just not the keyboard.
Northern Lars
3 Posts
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February 10th, 2023 11:00
Thanks a lot. I should be able to swap it out myself, just wanted to make sure it wouldn't be a wasted effort.