Unsolved
3 Posts
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988
October 6th, 2020 18:00
DELL XPS 13 9300 overheating
My laptop is off and it won't stop overheating. I don't know what to do??? The charger is not plugged in.
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Unsolved
3 Posts
0
988
October 6th, 2020 18:00
My laptop is off and it won't stop overheating. I don't know what to do??? The charger is not plugged in.
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DELL-Cares
Moderator
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27.3K Posts
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October 7th, 2020 04:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
JayFizz
3 Posts
0
October 12th, 2020 21:00
JayFizz
3 Posts
1
October 12th, 2020 21:00
DELL-Cares
Moderator
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27.3K Posts
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October 18th, 2020 21:00
Hi,
Prajwal here from Dell community.
I'm following up with you to check if you were able to contact our regional team.
Please get back to us with the status so that we can further assist you.
Prajwal
DELL-Cares
Moderator
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27.3K Posts
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October 22nd, 2020 01:00
Hi,
We haven't heard from you. We're keen on getting the issue fixed for you on priority. I request you to get back to us at the earliest so that we can assist you to get the issue fixed.
DELL-Cares
Moderator
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27.3K Posts
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October 22nd, 2020 21:00
Hi,
Prajwal here from Dell community.
Unfortunately, we haven't received a response from your end.
We'll archive the case from our end.
Feel free to drop in a message at your convenience so that we can reopen the case and further assist you.
Prajwal
samjones9
1 Rookie
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24 Posts
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October 22nd, 2020 22:00
I have also had this problem many times.
I always shut it down all the way, and avoid the sleep function... because the sleep function overheats the machine in my bag and drains the battery.