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January 26th, 2025 12:39
Dell XPS 13 9300 - black screen on boot - display test works
Hi, suddenly, my Dell XPS 13 9300 from 2020 won't boot any more.
When I plug in the power, the front light doesn't lit up.
When I power on the laptop, the keyboard lights up for some seconds, but then turns off and nothing else happens.
When I run the display test (press D during power-on), the test works fine - I get a few cycles of all the colors.
I tried removing the battery, and discharging the board (hold power for 15 seconds when battery is disconnected ) - but that didn't help.
I tried various power supplies, which work fine on other devices.
I don't have the original Dell anymore, it broke sometime ago.
Does anyone have an idea how to resolve this?
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fredvdv
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January 26th, 2025 12:40
Oh, also tried external display with USB - also doesn't show anything.
ejn63
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January 26th, 2025 13:25
There's not much other than replace the system board left.
fredvdv
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January 29th, 2025 19:35
So, after paying serious $$$, Dell replaced the motherboard. It turned out the SSD was broken as well, so I bought a new one.
Now I'm noticing that the power button doesn't respond to anything. I noticed this when I wanted to abort a new Windows 11 installation. I held it for a minute but nothing happened.
Also, the system doesn't see the fingerprint scanner.
When I shutdown the machine, I can't turn it on with the button. I have to close and open the lid to get it booting again.
I have Windows 11 running on it now, but the power button still doesn't do anything - even though I configured it in Windows.
Is this a known thing?
fredvdv
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January 29th, 2025 19:48
Well, after disconnecting the battery, holding power for 30 seconds, connecting the battery, I could power it on with the button and now its working in Windows again also.
Weird
fredvdv
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January 31st, 2025 07:56
and same problem back - battery trick not working now