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October 2nd, 2024 09:46
Dell Trusted Device 6.4.3.0, A58 stuck on splash screen when run?
I have a Dell XPS 15 9570 - I had recently installed Dell Trusted Device 6.4.3.0, A58 using the file:
Dell-Trusted-Device_0FH2K_WIN_6.4.3.0_A58.EXE
However, it seems when I manually run Dell Trusted Device as a app, it is stuck on the splash screen as shown below even after a few hours and unlike other software, it does not disappear and then proceed to the actual software, is it supposed to be this way?
No Events found!
KLCHAI
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November 4th, 2024 02:13
I have the same problem with the latitude 3450 as well, the A57 version displayed some error and asked to update Dell trusted device, after updating to A58, it only show a splash screen and nothing else.
How can we fix this?
McChen
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November 15th, 2024 22:39
I'm also having this problem on multiple Dell machines that I've upgraded to this version. Seems like in the latest release in July the client was updated to use .Net 6.x, these changes might have broken something. Otherwise DTD still works, the UI is just broken. It still scans and generates results I can see in the event viewer. Surprised that it is Nov and they still haven't noticed or fixed this yet.
Almighty1
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December 3rd, 2024 13:24
I managed to get it working but it required this:
1) Uninstall Trusted Device 6.4.3.0 using the Settings -> Apps -> Installed Apps
2) Use Revo Uninstaller to remove anything remaining with Trusted Device Agent 6.4.3.0
Install
3) Install Trusted Device Agent 6.3.6.0
4) Uninstall Trusted Device Agent 6.3.6.0
5) Use Revo Uninstaller to remove anything remaining with Trusted Device Agent 6.3.6.0
6) Install Trusted Device 6.4.3.0 and it works and loads correctly
The steps are needed to make sure everything is completely removed before installing the new version as the old one had a different app name as Trusted Device Agent while the new one is called Dell Trusted Device.
Almighty1
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December 3rd, 2024 13:35
I managed to get it working but it required this:
1) Uninstall Trusted Device 6.4.3.0 using the Settings -> Apps -> Installed Apps
2) Use Revo Uninstaller to remove anything remaining with Trusted Device Agent 6.4.3.0
Install
3) Install Trusted Device Agent 6.3.6.0
4) Uninstall Trusted Device Agent 6.3.6.0
5) Use Revo Uninstaller to remove anything remaining with Trusted Device Agent 6.3.6.0
6) Install Trusted Device 6.4.3.0 and it works and loads correctly
The steps are needed to make sure everything is completely removed before installing the new version as the old one had a different app name as Trusted Device Agent while the new one is called Dell Trusted Device.
https://www.dell.com/support/home/en-us/product-support/product/trusted-device/docs
as mines looks like this:
Almighty1
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December 3rd, 2024 14:13
I was referring to the Installation and Administrator Guide v6.4 above which seems to not support my system for some functions.
KLCHAI
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December 4th, 2024 01:07
@Almighty1
Good day to you,
I was getting the error with ME verification etc, just as shown in your screen shot, so the version 6.4 did not solve the error?
Did you manage to clear the error afterwards? or it is just due to incompatible model and can't actually be solved?
Thanks
Almighty1
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December 4th, 2024 09:53
@KLCHAI
Good day to you too. I think 6.4 just doesn't support my model so I haven't found a way to clear the errors yet other than getting 6.4 to atleast work without being stuck at the splash screen. Probably what @McChen said is correct about the version being buggy.