Dell Support Assist Inadequate re: App Problems Were Directly Related to Laptop Settings - Not the Apps

I did a chat earlier today with Dell's Chat function, and was referred to an agent who decided to "pass the buck" to the two apps that were having problems.  Adobe Creative Cloud was not initializing and OneDrive was not connecting.  Adobe found the problem.  The Dell XPS laptop had not totally shut down for over 154 hours even though I clicked on the Start icon and then "Shut Down".  The laptop did not completely shut down.  I am disappointed that the Dell agent was unwilling to research that this was a problem with the laptop settings and not the apps.  Adobe had me do a "Restart" of the laptop, and it fixed everything.  Adobe Creative Cloud initialized and OneDrive connected.  Had nothing to do with Adobe or Microsoft.  Had everything to do with the laptop settings.  I turned off the "Fast Startup" feature as this apparently can get in the way of the laptop totally shutting down when you turn it off.  Also there is a Taskbar feature to check on the "CPU Uptime" to see how long it has been since the laptop was last turned on, etc.  Dell can do better than "pass the buck"