Unsolved
1 Rookie
•
3 Posts
0
51
April 16th, 2025 01:59
Charging Issue After BIOS Update on Dell XPS 15 9500
My Dell XPS 15 9500 laptop is experiencing charging issues after updating to the latest BIOS version 1.34. After entering sleep, hibernate, or shutdown mode, the laptop no longer recognizes the charger upon waking.
To make the charger work again, I have to press and hold the power button for 30 seconds, which is not a sustainable solution.
Could you please help me resolve this issue?
Thank you
No Events found!
GauravSyst
2 Intern
•
189 Posts
1
April 16th, 2025 12:47
Well you can try the following:
1. Do a Full Power Reset
2. Check the BIOS Settings
3. Reinstall Battery & Power Drivers
4. Update or Roll Back BIOS
salazargc
1 Rookie
•
3 Posts
0
April 16th, 2025 15:48
@GauravSyst Thanks, I will do it.
habibalex
1 Rookie
•
2 Posts
0
April 18th, 2025 17:56
@salazargc did this work. I also updated my BIOS to 1.34 recently and started having this problem. I noticed right now that if I plugin in the power with the computer shutdown the 'ac power' light on front of the laptop turns on. However when it boots to windows it invariably turns off. Also after charging to full power, it won't recognize the charger until I do a 30 second hard reset.
salazargc
1 Rookie
•
3 Posts
0
April 21st, 2025 02:25
@habibalex it didn't work. I was on BIOS 1.32, 1.33, 1.26 and 1.35. None of them fixed the problem. Also, I have run the Diagnostic tool from DELL and am getting no errors. I don't know what to do at this point.
KidAneurysm
1 Rookie
•
1 Message
0
May 20th, 2025 12:49
@salazargc Welcome to the <Profanity is not allowed. DELL-Admin> of the computer that won't charge... after 4 years, I'm still here trying to fix it..
(edited)
habibalex
1 Rookie
•
2 Posts
0
May 20th, 2025 20:27
@salazargc how did you know the previous bios version you used? I can check what I had installed before and hopefully rollback to fix.