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January 16th, 2025 13:50
Can't turn on laptop with battery power
XPS 15 9500
Hi,
I owned XPS 15 9500. But recently encounter a weird behaviour where I'm not able to turn on my machine without plug-in to the charger, but after it turn on I can plug off the charger and the laptop can stay on until the battery died. But when I shut it down, it wont turn on unless I plug in the charger. Any idea wjhat should I do?
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ejn63
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31K Posts
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January 16th, 2025 14:35
Run a battery report - open a command prompt with admin privilege and type
powercfg /batteryreport
What is the current charge capacity of the battery?
cameraz99
1 Rookie
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39 Posts
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February 17th, 2025 20:54
I'm having the same issue with my Dell Laptop. Even with a fully-charged battery, the laptop won't turn on unless it is plugged into the charger. After it turns on, I can unplug the charger and the laptop will work until the battery runs down.
cameraz99
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39 Posts
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April 16th, 2025 18:38
Has anybody solved this problem yet? Why isn't somebody from Dell responding?