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1 Message
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July 19th, 2024 02:27
Camera not found
XPS 13 9340
Hi,
My camera was working fine from the time I got my laptop (XPS13) until yesterday when I turned it on and couldn't use it on Slack/Teams etc. In Devices section it says no cameras found. I have uninstalled and reinstsalled & made sure all updates have been triggered. When I go to troubleshooting the camera doesn't appear in the list. I don't think there is a camera button that I could have switched off accidentally.
Any help would be appreciated
No Events found!
DELL-Jesse L
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17.6K Posts
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July 25th, 2024 10:07
Have you tried running the diagnostics? If not, run them to see if it shows any issues.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
monikatak
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30 Posts
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July 25th, 2024 10:14
Hi,
I faced a similar issue with my laptop camera. Here’s what helped me:
If none of these work, it might be a hardware issue. Contacting Dell support would be the next best step. Hope this helps!
HudaMuneeb
1 Rookie
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3 Posts
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July 27th, 2024 11:39
Hi,
It sounds like you've tried a lot already. Here are a few quick checks:
If these steps don’t help, consider contacting Dell support for further assistance.