Skip to main content
Start a Conversation

Unsolved

B

BodeeH

1 Rookie

 • 

1 Message

90

August 6th, 2024 00:51

Bluetooth issue on XPS 15 9520

I am experiencing a problem with the Bluetooth on my laptop. The signal becomes choppy and starts cutting out when the device is about 8 inches away, and it completely loses connection beyond 10 inches. I've tried updating the BIOS, drivers, and all Windows updates, but the issue persists. I've also tested it in various environments, so that's not the cause. If anyone has suggestions on what the issue might be, please let me know. It could be a hardware problem, but there are no visible signs of damage.

DELL-Jesse L

Moderator

 • 

17.6K Posts

August 8th, 2024 10:25

Click here for troubleshooting and resolving bluetooth issues.

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

DELL-Nat M

Community Manager

 • 

3.2K Posts

August 9th, 2024 12:09

Hi @BodeeH 

  1. How long have you been experiencing this issue?
  2. Do you know if any recent updates may have caused or contributed to the problem?
  3. Please ensure all drivers are up to date.
  4. Also, try using older driver versions ( 22.250.0.2, A43) to see if the issue persists.

Was this post helpful?

View All

No Events found!

Top