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November 5th, 2022 07:00

Bluetooth driver/network card fail

Hello, 

Started up a game on my PC which crashed then had a windows blue screen error. On restarting I still have functioning WiFi but no Bluetooth icon in the bottom right toolbar system shortcut. 

I restarted as a first attempt to fix but this didn't work so I followed windows online troubleshooting steps (Bluetooth troubleshooter-->Not detected-->Checked drivers-->No drivers-->Installed Drivers-->Still not appearing in Device manager).

Then went into My Dell Support App-->Hardware Troubleshooting to test the network card and the test just said failed (no info about what in particular failed). Skeptical it is a problem with the hardware as the WiFi is still working fine. 

Retried installing all the drivers on Dells site relating to the network card and an that caused a new problem of the Killer WiFi app not opening (although WiFi is still fine). 

Any help would be greatly appreciated. 

Thanks,

Will

 

System: XPS 17 9700

OS:

Edition Windows 11 Home
Version 21H2
Installed on ‎30/‎10/‎2021
OS build 22000.1098
Experience Windows Feature Experience Pack 1000.22000.1098.0

 

 

4 Posts

November 5th, 2022 08:00

Solution (Copied from another thread):

 

XPS_Man
5 Tungsten
 
5929
‎09-07-2021 03:17 AM
 

I am just assuming you are all on QCA9377 ?? 

This has been a known bug with this Card though Drivers were released for this issue however they fix it temporarily. 

- Please disconnect power cable  

- Force Shutdown using power button and keep holding it for 15 seconds 

- You will have your Bluetooth back

However there is no Guaranty how long will it work.  In my case it broke after a few Months.  

Permanent solution : Swap the card with an intel Card

 

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