Unsolved
1 Rookie
•
7 Posts
0
103
December 18th, 2024 23:00
Blue Screen of Death whenever a video is paused
I have a one week old Dell XPS-16 laptop. Win 11, Intel Core Ultra 9 185H @ 2.50 GHz with 64GB RAM
Whenever I pause a video (whether played with VLC, Media Player or whatever other app) after re-commencing play (i.e. un-pausing) the video has no sound. Shortly afterwards is the blue screen of death and always the same error message DRIVER_POWER_STATE_FAILURE.
When I run the mindump files through WinDbg analysis always shows sdcaaggregator.sys as the culprit.
So, which drivers should I be updating? Or is there some other way of fixing this?
Thanks in advance.
No Events found!
ReinhardWi
1 Rookie
•
5 Posts
0
February 1st, 2025 08:23
Hello,
i have the same issue, did you our the support find a solution?
I have reinstalled Windows 11 already several times and tried many different drivers for Audio.
Thank You.
SDartLH
1 Rookie
•
7 Posts
0
February 1st, 2025 09:02
No. Unfortunately I’ve not found a solution. I just disabled the audio device. So now I have no sound on the laptop speakers and have to use Bluetooth headphones
ReinhardWi
1 Rookie
•
5 Posts
1
February 1st, 2025 11:31
Hello,
I have now installed the Driver Version A01 from the Dell website instead of the newest one A03.
it looks like it don’t crash anymore, I tested already a couple things, the only failure that I recognized is, when two audio sources try to play a sound there is a short „noise“ after that it get mixed perfectly.
I will monitor that issue for a couple times, and if the BSOD is gone I will a fresh W11 installation because I have messed so much around with different drivers now.
Maybe you can test this also.
ReinhardWi
1 Rookie
•
5 Posts
1
February 1st, 2025 11:33
That’s the link to the A01 version:
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=obtt2
(edited)
SDartLH
1 Rookie
•
7 Posts
0
February 1st, 2025 13:14
Thanks for this! I had heard the the newer driver was likely to be the cause of the problem, but I didn't manage to find the older driver. I'm going to try this out.
SDartLH
1 Rookie
•
7 Posts
0
February 1st, 2025 13:23
Unfortunately it didn't fix the problem for me. I installed the old driver and tried playing a video, pausing then playing again and it crashed immediately to a BSOD.
ReinhardWi
1 Rookie
•
5 Posts
0
February 1st, 2025 13:26
Hmm, sorry to hear that.
Have you confirmed that the system really uses the old driver? It took me 2-3 times until the device manager shows me the right „old“ version under properties.
SDartLH
1 Rookie
•
7 Posts
0
February 1st, 2025 16:56
@ReinhardWi Here is what Device Manager is telling me
SDartLH
1 Rookie
•
7 Posts
0
February 13th, 2025 17:01
@VinkleGG Thanks, but the device has no "power management" tab (see my screenshot in the previous post). The only tabs are General, Driver, Details and Events.
ReinhardWi
1 Rookie
•
5 Posts
0
February 13th, 2025 19:38
@SDartLH The A01 Driver didn't fix the issue on my Computer either. It works for one day and then the BSOD come again. I opend up a support case at dell, send them all dumps and everything that i have already tested.
The decided to replace the mainboard. In the meanwhile I figured put that one of my three USB-C ports only work in one direction, if you put the connector up-side down, the computer did not recognized the device, dell confirmed that this is not normal. Yesterday they replaced the mainboard on my precision laptop an since then the USB-C works normal and the BSOD are gone. Today i have done a fresh OS install again to make sure that there are no leftover old drivers. But for now, it looks like the issue is solved.
v/r
Reinhard W.
(edited)