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6 Posts
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2797
November 8th, 2023 15:46
Blue screen of death after updating Windows 11 to 23H2 on XPS 15 9510
XPS 15 9510
Last night I installed Windows 11 update 23H2 on my XPS 15 9510. Now every 45 mins or so, I get a blue screen of death and the system reboots. Under system settings, the option to "Go Back" to the previous version is disabled. Is anybody else seeing this? Any suggestions short of a full nuke & reinstall? I've tried a sfc /scannow , but it detected no issues.
UPDATE: Here's the error: "Fault in nonpaged area- nvlddmkm.sys"
No Events found!
dbert721
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6 Posts
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November 9th, 2023 20:21
Hopefully final update. Been going strong for 6 hours now, so I'm going to say rolling back to the previous Nvidia driver fixed the problem.
JOcean
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12.6K Posts
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November 8th, 2023 16:38
After installing the latest Windows 11 update I had a black screen. I could access the task manager with the 3 finger salute but only got back to Windows 11 with a clean install. Methinks MS has some real problems with that update but I am going to try one more time and see if I get the same results. Also I never installed NVidia drivers from their site the last install so that may also be a source of the problem.
bacillus1
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415 Posts
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November 8th, 2023 23:14
you could try unchecking the automatic reboot option in system properties>start up and recover>settings as that may allow you to read the error code(s) without the system rebooting.
dbert721
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November 9th, 2023 00:34
More info- here's the error: "Fault in nonpaged area- nvlddmkm.sys"
So is this the graphics driver?
JOcean
9 Legend
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12.6K Posts
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November 9th, 2023 04:32
@dbert721 It is indeed the NVidia driver and this page at the MS forum may help. Also this page at Tom's Hardware.
dbert721
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November 9th, 2023 16:37
Just a follow-up. First the bad news- everything I tried that didn't work:
-Running system diagnostics on memory and disk (no issues found)
-Disabling the "Nvidia Display Container LS" service
-Turn off automatic paging in Performance options
-Totally disabling a paging file in Performance options
-Uninstalling and reinstalling the latest Nvidia graphics driver for the RTX 3050 Ti (546.01)
Then I deleted the Geforce Experience app and the Nvidia driver. I downloaded and installed the previous version of the driver (537.58), and so far it's been 2 hours without a crash. I'm not quite ready to call it fixed yet, so I'll report back later to see how it's going.
(edited)