Unsolved
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3 Posts
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98
August 30th, 2024 09:50
Battery Replacement for an XPS 17
I requested a battery replacement for an XPS 17. I was asked via emailif I wanted a quote for a new battery. I said yes and the battery that
was replaced was a reconditioned one. Tech support claims these are Dell's terms.
Furthermore, using the command
powercfg /batteryreport /output "C:\battery_report.html"
you find that, before the replacement, for about two months,
the battery was at a "Full Charge Capacity" below 30% of the "Design Capacity".
Despite repeated emails, no one has ever responded to my concern about this
charging capacity status and therefore, on the quality of the
battery that was replaced.
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ejn63
10 Elder
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28.7K Posts
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August 30th, 2024 10:57
If the battery was purchased direct from Dell, it has a year warranty - call (not email) and request a replacement.
anapolitano
1 Rookie
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3 Posts
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September 5th, 2024 08:35
Many thanks for your suggestion. Unfortunately,
when I try to contact the Technical Support, my device is automatically detected and I can only interact with a Dell web site where I'm asked to describe the problem. After a while I'm contacted via email by a person. I could not find a phone number to call.
I would be very surprised in the Dell policy is to replace a defective battery with a reconditioned one (with a limited capacity). In addition, I'm disappointed since the Technical Support has never answered to my specific concern regarding the technical data present in the file battery_report.html for the "new" battery. From the contents of this file, it is evident that for two months before the replacement in my computer, the battery charge was very low. This justifies the poor performance of the battery.